Event Registration, Attendee Management Team Lead

BCD•New York, NY

13d•$110,000 - $125,000•Hybrid

About The Position

BCD Meetings & Events (BCD M&E) is seeking a confident, client-facing Team Leader to oversee the Event Web Registration and Attendee Management teams. These teams support the client's Global Conferencing and Events (GCE) function and its Event Planners. The role is the immediate supervisor to Attendee Data Managers and Web Specialists, responsible for the teams’ day-to-day delivery, service quality, and development across online registration, attendee communications, event websites, data integrity, and reporting. The Team Leader will balance hands-on project execution and subject matter expertise with people leadership, setting clear priorities, allocating work, coaching the team, and serving as an escalation point for clients and internal partners. A strong understanding of the end-to-end event lifecycle, individual event requirements, and the broader GCE event calendar is crucial for aligning support with planner needs and business priorities.

Requirements

Leading people with clarity, empathy, and accountability.
Managing registration, attendee data and event websites in Cvent.
Balancing multiple projects, setting priorities, and managing team capacity.
Building trusted relationships with clients, vendors, and cross-functional partners.
Ensuring data integrity, applying quality controls, and maintaining strong attention to detail.
Providing calm, solutions-oriented leadership when priorities shift or issues arise.
Turning complex requirements into clear workflows, timelines, and team direction.
Communicating effectively with both delivery teams and senior stakeholders.
Using reporting and operational insights to identify risks, trends, and improvement opportunities.

Nice To Haves

5+ years of experience in event registration, attendee management, event websites or a related event technology discipline, with strong hands-on Cvent experience.
Previous experience leading, supervising or coaching a team in a client-facing delivery environment.
Experience overseeing a portfolio of concurrent corporate events with varied complexity and stakeholder needs.
Advanced Excel and reporting skills, with the ability to interpret data and communicate meaningful insights.
Hands-on experience supporting room blocks, travel, session management and other attendee logistics in partnership with vendors.
Hospitality, meetings and events, or agency experience.
Experience with Cvent Attendee Hub or other event management platforms.

Responsibilities

Lead, coach and develop the Attendee Data Management and Web Specialist teams in support of the GCE function, providing clear direction, regular feedback and day-to-day support while aligning delivery to client and Event Planner needs and priorities.
Oversee the end-to-end delivery of online registration, event websites, attendee communications, data management, and reporting across the team’s portfolio.
Assign work and manage capacity, priorities and deadlines to support consistent delivery across simultaneous events and changing business needs.
Establish and reinforce quality standards, review critical deliverables, and ensure appropriate quality control for registration builds, websites, communications, data, and reports.
Serve as the primary escalation point for delivery risks, complex attendee scenarios and client concerns, driving timely resolution and clear communication.
Partner closely with Event Planners and other stakeholders throughout the end-to-end event lifecycle, translating event objectives and logistics into effective registration journeys, attendee experiences, websites and reporting solutions.
Act as a player-coach by directly executing select projects and providing hands-on support for key events, while serving as a subject matter expert and escalation point for the team.
Maintain visibility into the broader GCE event calendar to anticipate demand, align team capacity and prioritize support for key programs and business-critical events.
Guide the team through complex requirements involving accommodations, travel, room blocks, sessions, guest management, and other attendee logistics.
Monitor project progress, identify risks and dependencies early, and provide concise status updates and recommendations to leadership and clients.
Drive process improvement, documentation, and knowledge sharing to strengthen consistency, efficiency, and scalability across the function.
Support team onboarding, training and performance development while fostering a collaborative, accountable, and service-oriented culture.
Maintain hands-on knowledge of Cvent, Excel and related event technology to troubleshoot issues and provide practical guidance when needed.
Act as the primary liaison with Cvent, partnering on platform-related processes, best practices, enhancement opportunities and solutions that improve team efficiency, consistency and the attendee experience.