Event Production Manager

EOS•Fremont, CA

2h•$72,000 - $84,000•Hybrid

About The Position

EOS IT Solutions is a global technology and logistics company providing collaboration and business IT support services. The Event Production Manager owns end-to-end intake and delivery of partner hardware deployments, acting as a technology and product subject matter expert for the Hardware Solutions catalog. The role assesses feasibility, complexity, lead time, and cost trade-offs, then recommends solutions that meet deployment goals. The position manages concurrent projects ranging from hardware refreshes to large, multi-site activations and executive-level events. It coordinates project plans, resources, budgets, inventory and asset readiness, vendors, technicians, and cross-functional teams. During deployments, activations, and events, the manager serves as the primary on-site contact and escalation point, leading technical setup, testing, show support, troubleshooting, and breakdown. The role also owns deployment risk management, post-deployment reporting, adherence to and improvement of standard operating procedures, and contributions to operational documentation, tooling, and playbooks. Travel may be required domestically and internationally, approximately 40% of the time. The position is hybrid.

Requirements

At least 5 years of experience managing technical deployments, IT or hardware field operations, or large-scale event technology in the technology industry.
Demonstrated end-to-end ownership of concurrent projects, including budget, scope, schedule, and stakeholder communication.
Experience serving as the primary on-site technical escalation point for high-visibility or executive-level deployments.
Ability to diagnose, troubleshoot, and solve software and hardware problems.
Basic knowledge of enterprise networking deployment and protocols.
Strong verbal and written communication, attention to detail, organizational skills, and ability to lead meetings.
Ability to work independently and cross-functionally with partners and support teams on-site at events.
Comfort working in a fast-paced, demanding setting while adapting to evolving processes and procedures.
Project management skills, including the ability to manage multiple concurrent events.
Proficiency with collaborative productivity software, including G-Suite, LucidChart, and MS Office.
Ability to quickly become a subject matter expert in new technology.
Ability to travel domestically and internationally if required, approximately 40% of the time.

Nice To Haves

Experience with mixed reality and wearable devices.
PMP, CAPM, or equivalent certification.
Experience with Asana and inventory management software.

Responsibilities

Own end-to-end intake for partner hardware requests, clarify requirements, and design technical and logistics solutions.
Serve as the technology and product subject matter expert for the Hardware Solutions catalog, including mobile device management, endpoint enrollment and provisioning, mixed reality, and wearable devices.
Assess feasibility, complexity, lead time, and cost trade-offs, and recommend appropriate solutions.
Manage concurrent deployments of varying scale and complexity, from hardware refreshes to large-scale, multi-site activations and executive-level events.
Build and maintain project plans covering milestones, dependencies, staffing, run-of-show, and setup and breakdown schedules.
Manage resources within approved budget, scope, and timeline, escalating trade-offs early when any are at risk.
Manage asset and inventory readiness, including forecasting, staging, imaging and configuration, kitting, shipping, chain of custody, returns, and reconciliation.
Coordinate with engineering, logistics, IT, networking, workplace, security, and event production teams to deliver deployments on time and to quality standards.
Maintain clear, timely communication with partners and stakeholders and maintain a single source of truth for status and decisions.
Build vendor and supplier relationships, holding third parties accountable to service-level agreements and quality expectations.
Provide direction to technicians, coordinators, and vendor resources supporting deployments without direct reporting authority.
Serve as the primary on-site point of contact and escalation for deployed technology at deployments, activations, and events.
Lead technical setup, testing, dry runs, show support, and breakdown, coordinating schedules across teams.
Perform basic network, hardware, and platform troubleshooting during live events and escalate issues beyond first-line resolution to network engineering.
Identify technical and logistical risks, document mitigations and contingency plans, and communicate residual risk to stakeholders.
Deliver high-quality services to partners.
Conduct post-deployment analysis and reporting, including event summaries and retrospectives shared with internal Workplace groups.
Adhere to and improve standard operating procedures and contribute to operational excellence programs, documentation, tooling, and playbooks.