Director Event Production

MSG Entertainment Holdings•New York City, NY

11d•Onsite

About The Position

The Director, Event Production is responsible for advancing and completing assigned live events at Madison Square Garden Arena and Radio City Music Hall. The role manages operational execution for concerts and other special events, serving as the liaison between clients and venue departments, partners, and stakeholders to support efficient collaboration and communication. The Director also generates and maintains operational budgets for assigned events and works with both union and non-union labor. This position operates in a 24/7 live-entertainment environment with daily and nightly events. It requires managing multiple operational and financial priorities in a fast-paced, time-sensitive setting. The Director creates AutoCAD seating maps for on-sales, administers event planning from advancement through load-in and load-out, coordinates venue and client needs, manages labor, tracks budgets and settlement costs, and supports a strong client and guest experience.

Requirements

8–10 years of work experience in live event production management, with direct responsibility for supervising and directing staff across a range of operating functions in a changing environment.
Technical knowledge of production-related areas, including rigging and engineering review, power provisions, industry-standard safety protocols, and union regulations and processes specific to I.A.T.S.E., I.B.E.W., and Theatrical Teamsters.
Knowledge and understanding of general building codes and fire safety specific to each MSG venue.
Ability to manage multiple tasks with financial and operational implications across departments and venues in a deadline-oriented environment.
Experience supervising and working with union and non-union crews.
Experience creating and maintaining event budgets and preparing financial information for event settlements.
Strong organizational and time-management skills, exceptional attention to detail, and excellent written and verbal communication skills.
Confidence communicating directly with senior executives, contributing to high-level discussions, and providing timely updates, reports, and escalations.
Problem-solving, reasoning, motivational, and interpersonal skills, including the ability to resolve conflicts in a time-sensitive manner.
Ability to maintain positive, open, approachable, and professional relationships with a diverse group, and demonstrate integrity, tact, diplomacy, and commitment to company values and principles.
Computer skills including MS Word, Excel, Outlook, and PowerPoint.
Working knowledge of AutoCAD and ability to produce 3D renderings to clarify on-sale maps and seating diagrams in a time-sensitive environment.
Ability to incorporate 3D renderings of show or artist designs into on-sale maps to clarify sightlines and show-design concepts.
Ability to overlay show or artist rigging plots into venue ceiling plans for review.
General physical ability to lift 25 pounds, stand for long periods, walk long distances, work in inclement conditions, assist with evacuation of guests and staff, walk and traverse downstairs, bend, and remain in constant motion.
Ability to travel as required in support of investigations or security operations.
Ability to work a flexible schedule including nights, split days off, weekends, and holidays in a 24/7 environment.

Nice To Haves

At least 60 credit hours of college-level coursework (representing two years), or comparable self-development through certifications, trade school coursework, or similar.

Responsibilities

Produce time-sensitive AutoCAD drawings, including seating maps for on-sales, and share them with relevant stakeholders across MSG enterprises.
Administer event planning with clients and venue stakeholders from event advancement through on-site load-in and load-out.
Coordinate event planning with clients and venue departments, including staging, lighting and sound, client seating, and client staffing.
Generate and maintain event budgets, provide timely updates, analyze costs, and track expenses against budget for settlement with internal and external clients.
Support the administrative and management team in the NYC market by identifying efficiencies and best practices through policy and protocol guidelines.
Work with outside agencies to maintain work rules, jurisdictions, codes, and policies, and communicate labor work rules to all parties.
Schedule and direct union and non-union labor associated with daily event operations.
Troubleshoot event-day issues and respond to emergencies in a fast-paced, time-sensitive environment.
Oversee the transition from event-day activities to the load-out of equipment for assigned events.
Evaluate client and guest experience through observation and response to feedback.
Collaborate with venue GM/AGM during shows to support an exceptional client and guest experience.
Work with the Production team to oversee equipment load-in and installation by defined deadlines at NYC venues.
Adhere to appearance and presentation guidelines while on-site and provide exceptional experiences for guests, partners, and team members.