Director Event Production

MSG Entertainment Holdings, LLC • New York, NY

12d • $147,000 - $175,000 • Onsite

About The Position

The Director, Event Production is responsible for advancing and completing assigned live events at Madison Square Garden Arena and Radio City Music Hall. The role manages the operational execution of concerts and special events, serving as a liaison between clients and venue departments, partners, and stakeholders to support efficient, collaborative operations. The Director also creates and maintains event budgets, tracks costs, and prepares for event settlements. The position works with union and non-union labor in a 24/7 live-entertainment environment, requiring effective multitasking and collaboration in a fast-paced, time-sensitive setting.

The role produces AutoCAD seating maps and related renderings for event onsales and stakeholder review; administers event planning from advancement through onsite load-in and load-out; coordinates event needs such as staging, lighting, sound, seating, and staffing; and schedules and directs event labor. It oversees installation and removal of equipment, addresses event-day issues and emergencies, assesses client and guest experience, and collaborates with venue leadership and production teams. The position is onsite at NYC venues and may require travel in support of investigations or security operations.

Requirements

• 8–10 years of experience in live event production management, with direct responsibility for supervising and directing staff across varied operating functions.
• Technical knowledge of production, including rigging and engineering review, power provisions, industry-standard safety protocols, and union regulations and processes specific to I.A.T.S.E., I.B.E.W., and Theatrical Teamsters.
• Knowledge and understanding of general building codes and fire safety specific to MSG venues.
• Ability to manage multiple tasks with financial and operational implications across departments and venues in a deadline-oriented environment.
• Experience supervising and working with union and non-union crews.
• Experience creating and maintaining event budgets and preparing financial information for event settlements.
• Strong organizational and time-management skills, exceptional attention to detail, and excellent written and verbal communication skills.
• Confidence communicating directly with senior executives, contributing to high-level discussions, and providing timely updates, reports, and escalations.
• Problem-solving, reasoning, motivational, and interpersonal skills, including the ability to resolve conflicts in a time-sensitive manner.
• Ability to maintain positive, open, approachable, and professional relationships with diverse groups.
• Integrity, tact, diplomacy, and commitment to company values and principles.
• Computer skills including Microsoft Word, Excel, Outlook, and PowerPoint.
• Working knowledge of AutoCAD and ability to produce 3D renderings for onsale maps and seating diagrams in a time-sensitive environment.
• Ability to work a flexible schedule, including nights, split days off, weekends, and holidays in a 24/7 environment.
• Ability to travel as required in support of investigations or security operations.
• Physical ability to lift 25 pounds, stand for long periods, walk long distances, work in inclement conditions, assist with evacuation of guests and staff, traverse stairs, bend, and remain in constant motion as often required.

Nice To Haves

• Completion of at least 60 college-level credit hours (representing two years), or comparable self-development through certifications, trade-school coursework, or similar experience, is preferred.

Responsibilities

• Produce time-sensitive AutoCAD seating maps and 3D renderings for event onsales and stakeholder use.
• Administer event planning with clients and venue stakeholders from event advancement through onsite load-in and load-out.
• Coordinate event needs with clients and venue departments, including staging, lighting, sound, client seating, and client staffing.
• Generate and maintain event budgets, update them throughout the event process, track costs, and support internal and external event settlements.
• Support the NYC administrative and management team by identifying efficiencies and best practices through policy and protocol guidelines.
• Coordinate with outside agencies to maintain work rules, jurisdictions, codes, and policies.
• Communicate work rules for union and non-union labor teams.
• Schedule and direct union and non-union labor associated with daily event operations.
• Troubleshoot event-day issues and respond to emergencies in a fast-paced, time-sensitive environment.
• Oversee the transition from event-day activities to equipment load-out.
• Evaluate client and guest experience through observation and feedback.
• Collaborate with venue general managers and assistant general managers throughout shows to support exceptional client and guest experiences.
• Work with the Production team to oversee equipment load-in and installation by established deadlines at NYC venues.
• Adhere to appearance and presentation guidelines while onsite and provide exceptional experiences for guests, partners, and team members.
• Incorporate show or artist design renderings into onsale maps to clarify sightlines and design concepts.
• Overlay show or artist rigging plots onto venue ceiling plans for review.

Benefits

• Professional development and upskilling tools and resources to help employees identify interests and strengths and build skills for career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed