Event Operations Supervisor - San Diego Hilton Bayfront

Encore Global•San Diego, CA

2d•Onsite

About The Position

The Event Operations Supervisor leads floor operations, focusing on customer service, staff leadership and development, and operational efficiency. The supervisor directly leads the technical team and may also support onsite administrative duties for operations and career development. This position reports to the DET, DOO, or Operations Manager. The role oversees daily event floor activities and audiovisual equipment setup, operation, and breakdown. It involves maintaining strong client relationships, monitoring events, troubleshooting technical issues, training and mentoring technicians, and ensuring equipment is properly maintained and secured. Work takes place in hotel, convention center, event venue, and warehouse environments, and may require travel among hotel locations.

Requirements

3–5 years of audio-visual experience is required.
Meet and complete all training and certification requirements applicable to the role; external applicants must complete required training and certifications within 60 days of the start date.
Knowledge of technical theory.
Advanced problem-solving skills.
Experience leading workflow and team members.
A valid driver’s license is required for team members in positions that may operate company vehicles.
Additional DOT requirements may apply.
Ability to lift 50 pounds.
Ability to meet the physical demands of the role, with reasonable accommodations where applicable.

Nice To Haves

Bachelor’s degree preferred.
3–5 years of customer service or hospitality experience preferred.

Responsibilities

Organize daily floor activities to ensure equipment is set up, refreshed, and removed on time.
Direct technician workflow and assist management in identifying operational efficiencies for venue management and Workforce.
Ensure flowsheets are updated and completed correctly.
Coordinate communications with the team for event management.
Attend venue meetings as needed, including banquet event order meetings and pre- and post-conferences.
Provide excellent service to internal and external customers while upholding Encore’s service standards and operational procedures.
Maintain positive client relationships through effective communication.
Meet with onsite guests to confirm their needs are met and equipment setups are working properly.
Monitor events and check in with customers throughout the day.
Assist with training technicians in floor activities and venue, service, and operational standards.
Mentor new hires by providing guidance about the technician career journey.
Model and reinforce a positive working environment centered on company values.
Set up, operate, and break down intermediate audiovisual equipment accurately and on time.
Troubleshoot technical issues and resolve problems promptly.
Comply with company security and safety measures and protect equipment from theft or damage.
Perform preventative equipment maintenance to keep equipment presentable and in good working condition.
Lead the team in proper equipment security, storage, transportation, and maintenance.
Participate in physical inventory counts as requested.