Event Operations Manager
About The Position
Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals. EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
Requirements
- High school diploma or GED
- 2 years’ experience in the event management, food and beverage, or related professional area.
Responsibilities
- Projects supply needs for the department, (e.g., tables, and chairs, banquet tables, meeting sets, props).
- Applies knowledge of all laws, as they relate to an event.
- Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
- Adheres to and reinforces all standards, policies, and procedures.
- Maintains established sanitation levels.
- Manages departmental inventories and maintains equipment.
- Schedules Event Services staff to forecast and service standards, while maximizing profits.
- Assists team in developing lasting relationships with groups to retain business and increase growth.
- Sets goals and delegates tasks to improve departmental performance.
- Conducts monthly department meetings with the Banquet team.
- Applies and continually broadens knowledge of food and wine pairings and cuisine with emphasis on current event trends.
- Acts as a liaison to the kitchen staff.
- Leads shifts and actively participates in the servicing of events.
- Attends pre-event meetings as needed to understand group needs.
- Establishes consistent standards for meeting room sets and VIP meeting room sets.
- Conducts function room inspections prior to each function to verify the room is set according to specifications.
- Maintains cleanliness and sanitation standards in all event operation areas.
- Acts as a liaison between Banquets, Event Planning, Event Technology teams and the group contact throughout the event.
- Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers).
- Coordinates routine maintenance to verify a quality meeting facility.
- Resolves issues and/or suggest alternatives to previous arrangements if necessary.
- Attends and participates in all pertinent meetings.
- Verifies function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds to and handles guest problems and complaints.
- Encourages employees to provide excellent customer service.
- Verifies employees understand expectations and parameters.
- Strives to improve service performance.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Reviews comment cards and guest satisfaction results with employees.
- Communicates and executes departmental and property emergency procedures and verifies staff are trained in safety procedures.
- Observes service behaviors of employees and provides feedback to individuals.
- Monitors progress and leads discussion with staff each period.
- Participates in the development and implementation of corrective action plans.
- Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
- Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
- Conducts associate performance appraisals and provides feedback as needed.
- Solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns.
- Observes service behaviors of associates and provides feedback to individuals.
- Communicates performance expectations in accordance with job descriptions for each position.
- Verifies property policies are applied fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Brings issues to the attention of supervisor and/or Human Resources as necessary.
- Verifies associates understand expectations and parameters.
- Delegates tasks to verify room sets are “on time” and meet Event Service Standards.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
