Event Operations Manager

Seaport Entertainment•New York, NY

4d•Onsite

About The Position

The Events-Floor Manager is essential in bringing Lawn Club’s events to life - serving as the key operational leader responsible for executing private events, buyouts, and activations with precision, energy, and warmth. This role receives the event handoff from the Sales-Events Manager and owns execution on the floor: Setting up teams for success, facilitating service, and ensuring every detail aligns or exceeds the expectations outlined in the BEO. This is a guest-facing, leadership-forward role that blends real-time decision-making with strategic planning. The Events-Floor Manager coordinates with Event Sales, FOH, BOH, Lawncierge, and Beverage teams to deliver seamless, high-touch experiences that meet or surpass Lawn Club’s hospitality and operational standards. The ideal candidate is deeply organized, energized by service, and thrives in dynamic environments where they can lead a team, manage execution, and deliver flawless events - every time.

Requirements

Minimum of two years of FOH floor management or event execution experience in a high-volume hospitality setting
Proven track record of leading service during complex or high-stakes events (buyouts, VIP groups, activations)
Genuine love of hospitality and going above and beyond to create special moments for event clients
Deep understanding of guest pacing, FOH coordination, and premium service delivery
Strong verbal and written communication skills
Proficiency in MS Office, Toast (or similar), and familiarity with BEOs and service documentation
Exceptional attention to detail, time management, and team leadership
Guest-focused mindset with calm problem-solving skills and a solutions-oriented approach
Ability to lead teams and coordinate across multiple departments in real time
Comfortable being the final point of accountability for live execution
Able to work independently and collaboratively in a fast-paced, high-expectation environment
Flexible availability including nights, weekends, holidays, and special event hours
Must be passionate, poised under pressure, and committed to delivering best-in-class guest experiences
Ability to perform the essential job functions consistently, safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards
Ability to stand for prolonged periods of time
Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the store
Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Climbing steps regularly

Nice To Haves

Associate or bachelor’s degree preferred

Responsibilities

Review and internalize all BEOs and related event documentation provided by the Sales-Events Manager
Manage the Event Captain and work together to develop weekly pull lists and operational plans as it relates to private events
Make proactive suggestions to Sales Team to enhance venue and event operations as needed
Manage event closet and event inventory and proactively source / procure all equipment needed to successfully execute future events
Lead pre-shift briefings for FOH and Events staff on event timing, guest needs, and service strategy
Create internal run of show, duty delegation, and floorplan for all large-scale and/or full-buyout events
Ensure physical setup (table layouts, AV, signage, activation stations, service zones) matches plan
Ensure all vendors listed on the BEO and booked by LC Sales Team arrive on-site according to the timeline - and notify the Sales Manager in real-time if they do not arrive (DJs, Security, AV Techs, Kosher Food, etc.)
Confirm all menus, drink packages, dietary notes, and custom requests are accounted for and communicated
Act as final point of accountability before doors open: the last person to walk the floor, check the tables, and verify the team is guest-ready
Manage client items as needed. Assist with setting up favors, décor, takeaways, etc
Serve as point of contact on the floor for internal staff and clients for all private events during service
Ensure all Lawn Club venue policies ‘dos and don’ts’ are being followed and enforced
Ensure all vendors working onsite have Lawn Club’s written consent and an approved COI on file with Lawn Club
Lead the service team during events, ensuring pacing, timing, and coverage are actively monitored and adjusted
Coordinate between Beverage, Culinary, and Lawncierge teams to ensure timely drops and transitions
Anticipate needs and course-correct in real-time for VIPs, dietary restrictions, special requests, or shifting timelines
Ensure all service staff maintain high hospitality standards, professional demeanor, and proactive guest engagement
Troubleshoot on-the-fly and solve problems calmly, discreetly, and effectively
Communicate with Sales team during and post-event regarding client feedback and status
Ensure proper breakdown of event-specific setups and return to standard service layout
Ensure the event is accurately rung in in Avero and it matches the BEO
Complete and submit post-event documentation including shift recaps, event notes, and service feedback
Debrief with Sales Events Manager to provide operational insights and guest feedback for future planning
Track event labor, expenses, and special details to inform future forecasting
Lead, train, and manage Event Captains, Servers, and support staff assigned to events
Uphold Lawn Club brand standards in hospitality, professionalism, and appearance
Partner with leadership to continuously improve event execution, logistics, and team deployment
Attend weekly BEO and department head meetings
Represent the Events team within the broader FOH leadership team