Manager of Event & Meetings
About The Position
The Event & Meetings Manager at Deloitte University Hotel & Conference Center is responsible for managing small, medium, and large-scale meetings after event space has been allocated. The manager prepares event documentation and coordinates with the Client Meeting Planner, property departments, and Program Team to support consistent, high-level service throughout the pre-event, event, and post-event phases. The role also provides support for Event Planners and Coordinators and is described as hybrid. Full availability is required. The property is a private hotel and conference center in Westlake, Texas, with 1,400 single-occupancy rooms, nine restaurants and lounges, and 200,000 square feet of meeting space. It serves professional clientele and is closed to the public.
Requirements
- At least 2 years of experience in event operations, event planning, or event coordination.
- At least 1 year of experience as a Catering, Event, or Operations Manager.
- Strong computer skills.
- High proficiency in Microsoft Excel and Outlook.
- Proficiency in Microsoft Word and PowerPoint.
- Strong knowledge of Event, Sales, and Catering systems.
- Full availability.
Nice To Haves
- Experience with Microsoft Teams and OneNote.
- INFOR experience.
Responsibilities
- Coordinate operating departments to ensure precise execution of group events, including arrivals and departures, meeting-room setups, audio-visual and production needs, individual needs, diagrams, special events, and transportation.
- Proactively discover, communicate, and coordinate operational requirements after event space is booked by the Scheduling team.
- Maintain thorough knowledge of the facility, accommodations, meeting facilities, and support services to maximize effective facility use.
- Fulfill each client's general, unique, or special meeting objectives and ensure meetings and events meet their needs and requirements.
- Maintain positive relationships and open, timely communication with departments to meet client requirements.
- Communicate frequently with Meeting Planners, ensure expectations are met or exceeded, and solve problems or suggest alternatives when necessary.
- Coordinate client needs through departmental services and local vendors offering requested services or products.
- Communicate updates on meeting requirements and attendee counts; keep operations departments informed of changes using established change procedures after event orders are distributed.
- Take a proactive approach to guest and planner satisfaction.
- Perform administrative tasks, including distributing event orders and reports, filing, and forecasting operational logistics through a 30/60/90-day data process.
- Provide support for Event Planners and Coordinators.
Benefits
- 10 days of holiday pay.
- Up to 14 vacation and sick days per year.
- Weekly pay.
- Leadership and career development programs, with opportunities to grow and transfer to new positions.
- Free lunch in the associate cafeteria.
- Eligibility for medical insurance and other benefits within 30 days of employment.
- Employer matching 401(k).
- Tuition reimbursement.
- Free on-site parking.
- Free uniforms and uniform cleaning.
- Benchmark Hospitality hotel discounts.
- Associate events and an employee-focused culture.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
