Event Coordinator

Compass Group•Atlanta, GA

20d•$63,000 - $75,000

About The Position

The Event Coordinator, also referred to as the Conference Planner/Coordinator, processes meeting requests in the scheduling tool and collaborates with the Conference Planning Manager to ensure meeting requirements are met. The role assists clients with campus resources for meetings, events, and activations; manages and modifies assigned reservations; responds to client requests; and ensures meeting details are complete and communicated to relevant departments. The coordinator provides consultative event-planning support, educates customers about onsite resources, and works with outside agencies and vendors. The position also identifies opportunities to improve resource utilization and customer service, may support projects and initiatives, standardizes customer interactions and workflows across conference center locations, and reports building repairs through work orders. Rapport is a division of FLIK Hospitality Group and a member of Compass Group USA. It describes its roles as supporting long-term career development through an individual training and development program. The position requires working effectively independently and with a team, and may require a flexible schedule that includes evening and weekend hours.

Requirements

Outstanding customer service skills.
Superior verbal and written communication skills.
Work experience with reservation software platforms.
Ability to work independently, prioritize effectively, and make decisions amid ambiguity.
Ability to adapt quickly to change and maintain flexibility when providing customer support.
Ability to work a flexible schedule that includes evening and weekend hours.

Nice To Haves

Catering or other food service-related experience.
A background in communications, event planning, or hospitality.
High proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Experience working in a technical or audiovisual environment.

Responsibilities

Assist clients with campus resources and services that support successful meetings, events, and activations.
Manage assigned booked reservations in a timely manner and modify them as requested or needed.
Respond to and process incoming client requests for assigned events.
Review meetings and events for completeness and communicate details to the appropriate departments.
Provide consultative event coordination services to customers.
Educate customers about supporting onsite resources and coordinate requirements with outside agencies.
Develop and maintain working relationships with vendors, including onsite security, porters, and in-house caterers where applicable.
Identify and share opportunities to increase utilization, improve customer service scores, reduce cancellations, and address unfilled requests.
Lead, manage, or provide subject matter expertise for projects and initiatives as needed.
Promote consistent customer interactions across conference center locations through uniform terminology, email templates, and workflow processes.
Identify and report onsite building repairs, and submit work orders in a timely manner.