Event coordinator

Michaels Stores•Germantown, TN

17d•$18 - $21•Onsite

About The Position

The Event Coordinator plans, coordinates, and facilitates events—including children’s birthday parties and craft classes—within a Michaels store. The role creates a fun, engaging, and stress-free experience for guests of all ages by demonstrating craft projects, leading activities such as face painting, preparing event add-ons, and adapting plans to clients’ feedback and needs. It also includes event communications and administrative work, as well as setting up, cleaning, and breaking down event spaces while upholding safety and cleanliness standards. The position supports the broader store team by helping customers find products and solutions, providing a fast and friendly checkout experience, and assisting with rewards and credit-card enrollments. Additional store duties include online-order fulfillment, truck unloading, stocking, merchandise recovery and maintenance, planogram and inventory tasks, shrink and safety programs, store cleanliness, and cross-training in custom framing sales and production. The role works in a public retail store; hours include nights, weekends, and early mornings. Base pay is $18.00–$21.20, with possible overtime compensation in accordance with applicable laws.

Requirements

Experience working with children and children’s events.
Retail and/or customer service experience.
Excellent people skills and the ability to interact effectively with guests of all ages and coworkers.
Ability to handle job stress and remain positive and respectful, including in difficult situations.
Good written, verbal, nonverbal, and listening communication skills.
Organizational, interpersonal, and creative problem-solving skills.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift heavy boxes; and access high shelves using a ladder or similar equipment.
Applicants in the U.S. must satisfy applicable federal, state, and local legal requirements of the job.

Nice To Haves

An energetic and enthusiastic personality.

Responsibilities

Plan and coordinate multiple events at once, including children’s birthday parties, craft classes, and other events.
Engage clients of all ages and create a fun and creative environment.
Demonstrate and teach craft projects, face painting, and other activities.
Facilitate event add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members; answer emails, make phone calls, and complete paperwork as needed.
Adjust event plans based on client feedback and needs, prepare backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean event areas before and after events while following cleanliness and safety standards.
Help customers locate products and find solutions; provide a fast and friendly checkout experience.
Explain the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
Participate in truck unloading, stocking, and planogram processes.
Complete merchandise recovery and maintenance, Store in Stock Optimization (SISO), and ad-set duties as assigned.
Support shrink and safety programs and follow company policies, standard operating procedures, and applicable legal requirements.
Interact respectfully and positively with customers and coworkers and serve as a role model for other Team Members.
Cross-train in Custom Framing sales and production.
Participate in daily store-cleaning activities, including sweeping, vacuuming, dusting, and maintaining restroom cleanliness.
Perform other duties as assigned.