EVENT COORDINATOR (FULL TIME)

Compass Group•Redmond, WA

14d•Onsite

About The Position

The Event Coordinator role is listed as a full-time position with Eurest at Compass @ Microsoft in Redmond, Washington. The posting gives a fixed pay rate of $34.50 per hour and a Monday–Friday schedule, with hours that may vary. HTML experience is required. The job summary and duties in the posting describe front-office and guest-service work: checking guests in and out, resolving guest challenges, promoting hotel services and amenities, and upselling products. The role also supervises Guest Service Agents, assigns and monitors front-office duties, supports staff with difficult procedures or reservations, and provides performance feedback to staff and the Front Office Manager.

Requirements

HTML experience is required.
Must be able to perform the essential functions of the position satisfactorily, with or without a reasonable accommodation.

Responsibilities

Assign duties to Front Office employees and ensure shift duties are completed.
Act as a resource to Front Office employees for difficult technical procedures or problem reservations.
Monitor staff performance and provide feedback to staff and the Front Office Manager.
Maintain communication logs with staff and managers.
Monitor and schedule staff meals and breaks.
Complete guest registration and check-in by entering and retrieving information in a computer system.
Ensure rooms and services are correctly accounted for on guest statements and account for hotel services provided.
Assist guests with checkout payments or charges and accept and record vouchers, credit, traveler's checks, and other forms of payment.
Balance and drop receipts according to accounting specifications.
Provide guests with information about the facility, services, and amenities.
Receive and respond to guests' special requests or forward them to the appropriate team members.
Answer telephone and email inquiries promptly and retrieve and forward guest messages.
Retrieve mail, packages, facsimiles, or other special items for customers as requested.
Handle and resolve guest complaints or escalate them to the appropriate department.
Assist guests in emergency situations.
Maintain adequate supplies and functional equipment at the Front Desk.
Perform special assignments requested by the GM, Guest Services Manager, or Manager on Duty.
Perform other duties as assigned.

Benefits

Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Medical insurance
Dental insurance
Vision insurance
Life Insurance/AD
Disability Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
May be eligible for paid and/or unpaid time off in accordance with applicable federal, state, and local laws