Event coordinator

Michaels•Germantown, MD

15d•Onsite

About The Position

The Event Coordinator plans, coordinates, and facilitates events—including children’s birthday parties and craft classes—at a Michaels store. The role creates fun, engaging experiences for guests, demonstrates and instructs craft projects, provides activities such as face painting, and handles event add-ons. It also involves communicating with clients and store team members, completing event administration, adapting plans to client needs, preparing backup plans, and ensuring client satisfaction. The coordinator sets up, breaks down, and cleans event spaces while upholding company safety and cleanliness standards. In addition to event duties, the role provides customer service and checkout support, helps customers locate products, promotes the Rewards program and Private Label Credit Cards, and supports store operations. Tasks may include truck unloading, stocking, planograms, merchandise recovery, store cleanliness, omnichannel processes, and safety and shrink programs. Team members are cross-trained in Custom Framing sales and production and may perform other duties as assigned.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills.
Good written, verbal, and nonverbal communication and listening skills.
Organizational, interpersonal, and creative problem-solving skills.
Ability to handle job stress and interact effectively with guests of all ages and coworkers.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Energetic and enthusiastic personality.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other activities.
Engage guests of all ages and create a fun, creative environment.
Demonstrate and instruct craft projects and perform face painting and other activities.
Facilitate event add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members.
Answer emails, make phone calls, complete paperwork, and perform other event administration.
Adapt event plans to client feedback and needs, prepare backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean before and after events while maintaining safety and cleanliness standards.
Help customers shop, locate products, and find solutions; provide fast and friendly checkout service.
Engage customers about the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer survey.
Assist with omnichannel processes, including Buy Online Pickup in Store and Ship From Store.
Participate in truck unloading, stocking, planogram processes, merchandise recovery, and maintenance.
Perform Store in Stock Optimization and ad set duties as assigned.
Support shrink and safety programs and follow company procedures, policies, and standards.
Interact respectfully with guests and coworkers, maintain a positive attitude, and serve as a role model for other team members.
Cross-train in Custom Framing sales and production.
Participate in daily store-cleaning activities, including sweeping, vacuuming, dusting, and restroom upkeep.
Perform other duties as assigned.

Benefits

401(k) with employer match, depending on position and eligibility
Employee Assistance Program
Medical coverage, depending on position and eligibility
Dental coverage, depending on position and eligibility
Vision coverage, depending on position and eligibility
Telemedicine services
Flexible spending accounts
Commuter benefits
Tuition assistance
Adoption assistance
Various voluntary insurance options
Employee discounts
Partner discount programs
Potential eligibility for overtime compensation in accordance with state and local laws