Event Coordinator, Registration & Ticketing

SPJA•Corona, CA

6d•$22 - $23•Onsite

About The Position

We are a leading entertainment company based in Southern California, known for hosting unforgettable anime events and conventions. We are seeking talented Event Planning Coordinators to join our dynamic team and bring creativity to life in the world of anime fandom. The ideal Registration & Ticketing Coordinator is responsible for delivering superior customer service; developing and managing the online registration & ticketing sales and processes for all SPJA-related events; provide accurate reporting, documentation, and analysis related to all registration & ticketing sales; managing all support staff utilized for preproduction work and onsite event operations; and ensuring superior customer service.

Requirements

Bachelor's degree or 2+ year’s relevant work experience.
High attention to detail.
Must be able to analyze dense sets of data for discrepancies.
Possess good problem-solving skills, judgement, and attention to detail in a high-stress environment.
Strong computer skills, including Microsoft Office and online software programs.
Advanced knowledge of Excel required.
Able to maintain confidentiality within the organization with a high level of personal ethics.

Nice To Haves

2+ years experience in trade shows, special events, or box office sales is a plus.
Respect for anime, Japanese culture and its lifestyle, and familiarity with fandom communities is a plus.

Responsibilities

Work with the Assistant Director of Operations and the Manager of Registration & Ticketing to understand the Registration and Ticketing objectives and goals.
Help create registration price tiers and determine potential inventory for credential sales.
Help create the ticketing strategy and work with event organizers to plan and execute online sales as well as provide recommendations based on historical data from past events.
Help with the buildout of each required registration & ticketing event via online ticketing platform, including the creation of floorplans, seating charts, and various ticket types, as well as managing price tiers, product sales, inventory, and complimentary ticket distribution.
Coordinate logistics such as credentials inventory, mailing fulfillment, RFID collection, discount code distribution and tracking, and external communication plans.
Assist with coordination of announcements and promotions to booth both registration and ticket sales.
Communicate with third-party vendors, SPJA staff, and venue management during load-in, show dates, and load-out.
Collaborate with other in-house departments to manage all aspects of each registration type, credentials sales, shipping, fulfillment, and inventory tracking.
Provide excellent customer service to all participants and vendors regarding registration, ticketing, mailing, RFID activation, policies and restrictions, and streaming procedures.
Monitor both credential and ticket inventory during sales, both before and at the show, as well as coordinate and provide support for credential and ticket fulfillment and distribution.