Event Concierge

Omni Hotels & Resorts•Dallas, TX

6d•Onsite

About The Position

Omni Dallas Hotel, recently named one of the Top 5 City Hotels in Texas by Travel + Leisure’s 2025 World’s Best Awards, is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power. Located in the heart of downtown Dallas, our 1,001 rooms and suites set the stage for a vibrant destination featuring the Mokara Spa and Restaurants on Lamar, with eight distinctive dining experiences that celebrate the best of Texas hospitality. Our associates are guided by The Power of One, a philosophy that empowers every team member to take ownership of the guest experience and create lasting memories. Our culture values respect, gratitude, and growth, supported by training, mentorship, and meaningful recognition. Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city! If you’re a motivated, service-minded professional seeking a meaningful career in hospitality, Omni Dallas Hotel may be your perfect match. Overview: To serve as the liaison with Catering/Convention Service Managers and all operational departments with onsite meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests for in house groups.

Requirements

1–2 years in customer service or hospitality
Proficiency in hotel systems (e.g., Opera, Delphi, Microsoft Office Suite)
Flexible schedule (availability for weekends, evenings, and holidays)
Excellent communication (verbal and written)
Professional demeanor and appearance
Strong attention to detail

Nice To Haves

Experience in event planning, banquets, or front desk is a strong plus

Responsibilities

Assist Convention Services and Catering Managers with coordination of groups as needed
Meet group meeting planner prior to functions and assist throughout the program
Establishes rapport with clients and functions as Manager’s liaison.
Special projects as assigned by Department Manager.
Acts as a liaison between clients and all internal departments
Attend pre-cons, resume and Banquet Event Order meetings
Receives signed Banquet Event Orders for all functions
During conference, will ensure the meeting arrangements are to specifications
Attends post-con meetings at conclusion of conference when necessary
Ensure personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
Develop and maintain positive working relationships with others, and support team to reach common goals.
Ensure adherence to quality expectations and standards
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.