RED COAT/Event Concierge
About The Position
The Red Coat oversees the day-to-day operations of Event Service. This role involves leading Event Service Staff and acting as a liaison between Banquets, Sales, Event Service, and customers to ensure consistent, high-level service throughout hotel events. The position promotes consistency by executing events based on Catering/Event Service/Food and Beverage standard operating procedures (SOPs). The Red Coat ensures the Red Coat Program is in place and adhered to by all Event Service Managers. Additionally, the Event Service Manager recognizes opportunities to up-sell and suggests enhancements to create outstanding events.
Responsibilities
- Oversees the day-to-day operations of Event Service
- Leads Event Service Staff
- Acts as a liaison between Banquets, Sales, Event Service, and customers to ensure consistent, high-level service throughout hotel events
- Promotes consistency by executing events based on Catering/Event Service/Food and Beverage standard operating procedures (SOPs)
- Ensures the Red Coat Program is in place and adhered to by all Event Service Managers
- Recognizes opportunities to up-sell and suggests enhancements to create outstanding events
Benefits
- Health Insurance
- Dental and Vision
- Paid Time Off
- 401K
- Parking and Metro Reimbursement
- Travel Perks and Benefits
- Recognition and Rewards
- Growth Opportunities
- Holiday pay
- Free Meals
- Free uniforms
- Free life insurance
- Free short-term disability
- …and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
