Event Concierge

Omni Hotels & Resorts • Boston, MA

6d

About The Position

The Event Concierge directly supports Convention Services Department through a liaison role between the Catering/Convention Services Managers and onsite meeting planners. This position is highly visible and the central point for handling and addressing special needs or requests for our groups and events. The vision for the role is to proactively monitor the flow of events and to react appropriately when needed.

Requirements

• High school education required. College degree preferred
• Previous hospitality experience in a customer facing role is preferred
• Ability to engage guests at all levels. Must be passionate about providing warm, engaging, and personalized service
• Must be able to work in a fast-paced environment and be able to handle multiple priorities
• Fluency in English is essential. Multilingual is advantageous
• This is a physically demanding role with 90% of a standard 8-hour shift being on your feet
• Must be able to work a flexible schedule to include early mornings, late evenings, weekends, and holidays, with the ability to work a variety of shifts within any given work week

Responsibilities

• Assist Convention Services and Catering Managers in providing unparalleled levels of service to our customers to help building long term relationships with our clients
• Act as liaison and main point of contact between the meeting planner and Hotel teams
• Create a bond with on-site meeting planners, essentially providing an extension to that planner’s team
• Detailed knowledge of hotel function space, group dynamics and event details
• Basic knowledge of Hotel’s operational departments, their roles and purpose
• Attend all operational meetings as required, such as Daily BEO Meeting, Resume Review and Pre/Post Event Meetings
• Being proactive in problem resolution, keeping clients advised on status of events and functions, including items pending that need follow up

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees