Concierge

HarborChase of Plano•Plano, TX

5h•Onsite

About The Position

The community concierge serves as the primary point of contact for all visitors and provides administrative support. This role is crucial for creating an excellent experience for everyone interacting with the community, both in person and over the phone, by maintaining professionalism, hospitality, and courtesy. The position also requires strong organizational skills, the ability to multitask, and basic computer proficiency.

Requirements

Must have a high school education
Must be able to communicate effectively
Must possess excellent customer service skills
Must possess an understanding and ability to demonstrate hospitality to all community visitors
Must have patience, tact, cheerful disposition and enthusiasm at all times
Must possess basic computer usages and data entry skills
Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts
Must possess a passion to work with and around senior citizens
This position requires a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse (for Florida Companies)

Nice To Haves

Knowledge of Microsoft Office applications preferred

Responsibilities

Answers incoming calls, both internally and externally, in a warm, pleasant and professional manner
Ensures that all messages are relayed promptly to the intended person
Maintains current visitor log
Greets all visitors, residents, family members and associates in a warm and inviting manner on the phone and by standing and walking around the desk for anyone entering the community
Ensures that the reception areas are clean, hospitable, and inviting
Ensures the compliance of all concierge team standards and first impression captain standards for the community entrance from the driveway entrance (s) through the lobby
Responsible for creation and maintenance of resident face sheets utilizing the Yardi system
Inputs resident information for faces and uploads resident photograph
Updates information as it changes and ensures updated face sheet is distributed to all appropriate locations
Current resident face sheets should be kept in the following locations: Van Book, Resident Medical Record, Business Office File and the Emergency Book
Inputs data related to resident assessments into the Yardi system as directed by the Executive Director and Director of Resident Care
Inputs all work orders received into the Direct Supply TELS system
Ensures all issues or concerns related to an inviting environment and hospitable atmosphere are shared with the First Impressions Captain, Director of Maintenance and Executive Director. This includes, but is not limited to: Driveway entrance (s), Roadway to community entrance, Front Porch/Entry, Lobby, Hospitality Room, Reception Area
Ensures proper “Show Ready” appearance of all areas listed above
Possess and maintain knowledge of the community, its benefits, service provided, the residents and associates
Be able to assist the Dir. of Community Relations and/or Dir. of Sales with inquiries when necessary
Assists Business Office Manager with administrative support as needed including, but not limited to: Executive Director Credit Card Summary, Petty Cash Maintenance and Reconciliation, Deposits into Yardi, Checkbook Maintenance, Purchase journal at end of month, Key in Accounts Payable
Offers refreshments to visitors and make them feel welcome and comfortable
When interacting with residents and/or family members, is mindful of the Residents’ Rights to Privacy
Coordinates appointments for residents requesting transportation, hairdressing, or other services – keeping accurate records pertaining to resident charges for such services
Collects the residents’ mail and prepares it for distribution
Performs community mail duties such as receiving and sending packages
Assists with preparing community brochure packets when necessary and keeps an ample supply at the reception area
Keeps interaction with co-workers to a minimum maintaining professionalism in lobby area
Assist the community Executive Director and/or other departments with additional administrative duties as assigned by supervisor
When using a company computer follows company guidelines on proper computer usage
Dresses professionally and is in uniform
Maintains professional decorum at all times
The ability to work in a safe and alert manner
The ability to take ownership for associate’s safety and the safety of the residents
Must disclose any medication that might impair associate’s ability to perform the job safely or competently
Leads by example exhibiting the CORE Values through servant leadership
Encourages teamwork and promotes company philosophy
Attends required community meetings and participates Life Enrichment activities when able
Completes all required courses in adherence with HRA University
Is prompt and able to perform the required duties of the position on a regular, predictable basis
Becomes familiar and understands how to report a missing person using the Safe Return program or equivalent
Becomes familiar and understands the steps for fire evacuation
All associates are responsible for maintaining a safe and secure environment for all community residents