Concierge

Fellowship Square, Christian Care Management, Inc. • Surprise, AZ

11d

About The Position

We are seeking a dedicated and personable Concierge to join our team at Fellowship Square, a nonprofit senior care community. As the first point of contact for residents, guests, and staff, the Concierge plays a vital role in creating a welcoming atmosphere and delivering exceptional customer service and hospitality.
If you have strong organizational skills, a warm demeanor, and a heart for serving seniors, we would love to hear from you. Come be a part of a team that makes a meaningful difference every day!

Requirements

• Minimum one (1) year of customer service experience.
• Proficiency in Microsoft Office Suite (Outlook, Word, etc.).
• Strong verbal and written communication skills in English.
• Must be able to multitask, work independently, and handle occasional physical demands (up to 50 lbs.)

Nice To Haves

• Familiarity with housing, hospitality, and healthcare services for seniors is preferred.
• Professional, polite, and respectful in all interactions.
• Calm under pressure and flexible to changing needs.
• Passionate about serving older adults and enhancing their living experience.

Responsibilities

• Serve as the primary customer service representative at the front desk and by phone.
• Assist residents with maintenance requests and general inquiries.
• Operate the phone system and software including Microsoft Outlook, Teams, and Canva.
• Coordinate communication between departments and residents.
• Manage resident onboarding tasks such as creating welcome binders and access badges.
• Distribute internal communications like daily activity puzzles and notices.
• Maintain documentation such as resident photo directories and pest service logs.
• Support administrative needs including business card creation, gift shop form updates, and various projects as assigned.

Benefits

• Daily pay option available.
• Medical, dental, and vision insurance options.
• Paid time off and paid sick leave.
• 403b company matched retirement plan.
• Career Growth Opportunities.
• The company provides a $15,000 life insurance payout, with the option to purchase additional coverage.
• Employee assistance program and much more!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees