Concierge

EOS Hospitality

10d

About The Position

Guest Experience & Concierge Services Provide personalized recommendations for dining, attractions, transportation, shopping, and seasonal experiences Arrange reservations, transportation, special requests, and custom guest experiences Proactively identify guest needs and opportunities to elevate the stay Support VIP, repeat, and special-occasion guests with enhanced service Serve as a welcoming, knowledgeable presence for guests before, during, and after arrival Front Desk & Operational Support Support Front Desk operations during peak times Act as a knowledge extension of the Front Desk team Assist with guest issue resolution and service recovery as appropriate Maintain alignment with Front Desk SOPs and luxury service standards Knowledge Base & Information Management Maintain and curate guest-facing information spaces Ensure all information is accurate, current, brand-aligned, and seasonally relevant Coordinate updates related to hotel amenities, hours, events, and local partnerships Hotel-Hosted Events & Experiences Support hotel-hosted events, retreats, and experiences Serve as a guest liaison during events Share guest feedback and insights with leadership Collaboration & Initiative Operate as a self-directed role with strong ownership and accountability Communicate proactively with leadership regarding guest trends and opportunities Work collaboratively across departments to ensure consistent guest messaging

Requirements

Hospitality or guest services experience preferred
Strong knowledge of (or ability to learn) Rehoboth Beach and surrounding area
Excellent communication, organization, and problem-solving skills
Comfortable using hotel systems and digital platforms
Professional, warm, and proactive service style
Ability to multitask in a fast-paced environment

Responsibilities

Provide personalized recommendations for dining, attractions, transportation, shopping, and seasonal experiences
Arrange reservations, transportation, special requests, and custom guest experiences
Proactively identify guest needs and opportunities to elevate the stay
Support VIP, repeat, and special-occasion guests with enhanced service
Serve as a welcoming, knowledgeable presence for guests before, during, and after arrival
Support Front Desk operations during peak times
Act as a knowledge extension of the Front Desk team
Assist with guest issue resolution and service recovery as appropriate
Maintain alignment with Front Desk SOPs and luxury service standards
Maintain and curate guest-facing information spaces
Ensure all information is accurate, current, brand-aligned, and seasonally relevant
Coordinate updates related to hotel amenities, hours, events, and local partnerships
Support hotel-hosted events, retreats, and experiences
Serve as a guest liaison during events
Share guest feedback and insights with leadership
Operate as a self-directed role with strong ownership and accountability
Communicate proactively with leadership regarding guest trends and opportunities
Work collaboratively across departments to ensure consistent guest messaging