Concierge

KW PROPERTY MANAGEMENT AND CONSULTING•Bay Harbor Islands, FL

5d•Onsite

About The Position

Anticipate need of residents and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five star service exceeding expectations in customer service.

Requirements

High School Diploma. AA or BA strongly preferred.
Minimum 2 years experience working in the hospitality industry in a similar role.
Knowledgeable with computer software programs commonly used in the industry.
Excellent communication skills; verbal and written to convey information and ideas clearly.
Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents.
Communication Proficiency.
Customer/Client Focus.
Discretion.
Initiative.
Leadership.
Team member leads by example, consistently conveying a positive attitude, passion, and pride in your work.
Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.
Regularly required to talk and hear.
Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.
Must frequently lift and/or move items up to 25 pounds and must occasionally lift or move items over 25 pounds.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Nice To Haves

AA or BA strongly preferred.

Responsibilities

Serve as the extension of the Management Office, creating and updating policies and procedures for Front Desk operations with Property Manager approval.
Supervise Front Desk personnel in policy and procedure implementation.
Greet guests in a friendly and courteous manner.
Assist front office manager with training new team members.
Ensure customer needs are met by providing directions, restaurant suggestions, and travel arrangements.
Arrange for special requests for residents such as airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, and ordering flowers and baskets.
Coordinate special events or special projects as assigned.
Provide information on the geographical area, suggest site-seeing locations, and arrange tours.
Act as an ambassador for the association with integrity and professionalism.
Respect all residents’ privacy, information, perspective, priorities, times, and resources.
Establish relationships with local merchants and service providers.
Maintain a warm and friendly demeanor at all times.
Communicate resident and guest concerns to management promptly.
Arrange for move-ins and move-outs once Management has approved.
Receive and log all lost and found items.
Maintain a log for all incoming and outgoing packages, notify residents, and maintain records.
Assist with newsletter and other mailings (stuffing, labeling) and posting of memos in the mailroom.
Prepare and submit weekly activity reports to management.
Review calendar of events, daily updates, daily tee sheets, daily spa reservations, function sheets, and hours of operation daily to answer questions and direct members.