Concierge

Rhapsody Property Management Services•Toronto, ON

11d•Hybrid

About The Position

The Concierge staff provides excellent customer service to all owners, residents, prospective residents, guests, and vendors. Concierge staff members are the face of the property and promote a sense of community.

Requirements

Must be able to speak, write and communicate effectively in English
Must maintain professional appearance and comply with prescribed dress code policy
Ability to cope in a fast-paced environment and ability to work under minimal supervision
High school diploma or equivalent required
Ability to sit for extended periods of time that require, moderate standing, reaching, walking, stooping, and lifting, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk or hear
Ability to lift and/or move up to 20 pounds

Nice To Haves

1-3 years in an upscale customer service/concierge setting preferred
Existing knowledge of neighborhood and community preferred

Responsibilities

Welcoming resident guests, opening doors for residents and guests
Answering Concierge phone line
After hours package pickup
Addressing resident inquiries and concerns
Updating communication logs on resident portal
Manage general security (i.e.: loitering)
Provide resources to our customer and an open and welcoming environment for our residents, customers, vendors and neighbors
Acquire a broad knowledge of the community and the surrounding area
Build strong relationships with current and future members of the apartment community
Marketing the property
Maintain positive relationships with residents to ensure that communication between residents and community representatives is open and effective
Assist with on- and off-site resident events and initiatives
Social Media postings, Blogging, and Internet Presence
Work as part of the site team to ensure that each event is a sociable and pleasurable environment
Provide general resident services such as carrying items to suite, calling taxis, scheduling reservations, coordinating even tickets, etc.
Ensure that the Community Amenities area has property inventory
Monitor and assist with Amenity reservations and events
Proactive communication with Management for issues or concerns
Review the Activity Log and be ready to begin work at the commencement of the shift
Maintain an appropriate level of confidentiality in regard to the residents
Adhere to all property guidelines and standards of performance
Maintain work area to an appropriate level of presentation
Other duties as assigned