Event Concierge Intern (Summer 2027)

Nemacolin • Wharton Township, PA

3d • Onsite

About The Position

Step into the center of the guest experience as an Event Concierge Intern, serving as a trusted connection between meeting planners, resort guests, and the operational teams bringing each program to life. In this highly visible role, you will develop firsthand expertise in event coordination, client communication, luxury service, and real-time problem-solving while supporting complex programs in an exceptional resort environment. A 12-week experiential learning journey combines guided development, increasing ownership, and a final capstone project designed to connect your academic experience with meaningful hospitality practice.

Requirements

• High school diploma required
• Active enrollment in, or recent graduation from, a bachelor's degree program in Hospitality Management, Events, or a related discipline
• Minimum 3.0 GPA
• Continuous authorization to work in the United States for the duration of the internship
• Commitment to the consecutive 12-week, full-time internship program and assigned intern rotation
• Fluent English communication skills
• Ability to work varied schedules, including evenings, weekends, and holidays, based on operational and event needs
• Ability to lift, move, and place items weighing up to 30 pounds
• Ability to stand or walk for extended periods during shifts

Nice To Haves

• Previous luxury hospitality experience preferred

Responsibilities

• Serve as a knowledgeable, responsive point of contact for meeting planners and in-house groups, ensuring guest needs, event details, and operational expectations are communicated with precision from arrival through departure.
• Partner with Conference Services, Convention Services, Catering, and operational departments to support complex programs, group movements, and evolving guest needs while maintaining a consistently elevated level of service.
• Build client confidence and trust through polished written and verbal communication, thoughtful anticipation of needs, and a calm, solutions-focused approach when unexpected challenges arise.
• Contribute to Pre-Convention Meetings, Banquet Event Order Meetings, and weekly Group Resume meetings, helping ensure the teams supporting each event are informed, prepared, and positioned to deliver on client expectations.
• Monitor event logistics from beginning to end, proactively identifying opportunities to resolve concerns, and keeping the guest experience at the center of every decision.
• Complete a structured experiential learning project that allows for exploration of an internship-specific objective, application of learned skills, and presentation of a capstone project reflecting development throughout the program.
• Contribute to special projects assigned by department leaders, strengthening the overall effectiveness and success of the events team.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: High school or GED