Event Associate

Andretti Indoor Karting & Games•Glendale, AZ

About The Position

Andretti Indoor Karting & Games is hiring a part-time Event Associate to help deliver a fun, high-quality guest experience. The role involves anticipating guest needs, hosting and supervising events, setting up and breaking down event spaces, and supporting guests across various areas of the facility. Event Associates are expected to provide energetic service, uphold safety and company standards, and communicate professionally with guests and coworkers. The position offers the potential to earn tips. Prior family entertainment center experience is not required; prior guest service or hospitality experience is preferred. The work environment is professional and high-energy, and may include bright, dim, or flashing lights and loud sounds. Associates should be able to work a varied schedule that includes days, nights, holidays, and weekends. The role involves standing or walking for extended periods, routinely lifting up to 15 pounds, and occasionally stocking items up to 50 pounds, as well as bending, reaching, turning, climbing, and using necessary equipment.

Requirements

High school diploma or equivalent.
Desire and ability to be pleasant, upbeat, and sociable throughout the workday.
Ability to work a varied schedule that includes days, nights, holidays, and weekends.
Ability to walk or stand for extended periods.
Ability to lift up to 15 pounds regularly and continuously, and occasionally stock items up to 50 pounds.
Ability to perform tasks involving organization, bending, reaching, turning, lifting, and climbing.
Ability to communicate quickly and accurately.
Manual dexterity to use and operate necessary equipment.
Ability to understand, follow, and maintain safety standards at all times.

Nice To Haves

Prior guest service or hospitality experience is preferred.
Experience with family entertainment centers is beneficial but not necessary.

Responsibilities

Welcome visitors in a friendly and positive manner.
Set up and break down event spaces according to event contracts, management direction, and floor diagrams.
Host events, supervise activities, and ensure guests are pleased with their visit.
Maintain proper food and beverage temperatures and use correct utensils.
Pay attention to detail, focus on guests, and understand event contracts.
Deliver energetic guest service with a sense of urgency.
Observe, instruct, and monitor guests for safety and adherence to guidelines.
Assist with guest recovery and support positive guest experiences.
Maintain working knowledge of the Andretti brand, products, policies, and procedures.
Communicate clearly and professionally while interacting enthusiastically with guests and coworkers.
Know facility emergency procedures.
Perform assigned opening, running, and closing department duties.