Event Associate

Andretti Indoor Karting & Games•Orlando, FL

About The Position

Andretti Indoor Karting & Games is hiring a part-time Event Associate to provide an enjoyable event experience and exceed guest-service expectations. The role involves welcoming and assisting guests, setting up and hosting events, monitoring activities and safety, and helping maintain the company’s standards for quality and guest satisfaction. The position may offer tips and is based in a fast-paced family entertainment environment that includes karting, virtual reality simulators, arcade games, event spaces, and restaurants. The company describes itself as a rapidly growing family entertainment company with locations in Florida, Georgia, Texas, and Arizona, and additional locations planned. It offers career development, training, and opportunities to advance from entry-level roles. The work may involve extended periods of standing or walking, lifting and stocking, operating necessary equipment, and working amid bright, dim, or flashing lights and loud sounds.

Requirements

High school diploma or equivalent.
Ability and desire to remain pleasant, upbeat, and sociable throughout the workday.
Ability to work a varied schedule that includes days, nights, holidays, and weekends.
Ability to walk or stand for extended periods.
Ability to lift up to 15 pounds regularly and continuously, and occasional stocking and lifting up to 50 pounds.
Ability to perform tasks involving organization, bending, reaching, turning, lifting, and climbing.
Ability to communicate quickly and accurately.
Manual dexterity to use and operate necessary equipment.
Ability to understand, follow, and maintain safety standards.

Nice To Haves

Prior guest service or hospitality experience.
Experience with family entertainment centers.

Responsibilities

Welcome visitors in a friendly and positive manner.
Set up and break down event spaces according to the event contract, management direction, and floor diagram.
Host events, supervise activities, and ensure guests are pleased with their visit.
Maintain appropriate food and beverage temperatures and use the correct utensils.
Pay attention to details, focus on guests, and understand event contracts.
Provide energetic guest service with a sense of urgency.
Observe, instruct, and monitor guests for safety and adherence to guidelines.
Assist with guest recovery and help ensure positive guest experiences.
Maintain working knowledge of the Andretti brand, products, policies, and procedures.
Communicate clearly and professionally with enthusiasm when interacting with guests and coworkers.
Know facility emergency procedures.
Perform assigned opening, running, and closing department duties.