Evening Split Shift Coordinator

Greater Nashua Mental Health•Nashua, NH

About The Position

Greater Nashua Mental Health is seeking an Emergency Services Evening Split Shift Coordinator to oversee the general operations of the Evening Split Shift, Monday through Friday from 7:00 PM to 3:00 AM. The Coordinator provides clinical and administrative supervision to assigned staff and supports Emergency Services operations by ensuring timely crisis response, monitoring deployment systems, providing staff training and performance management, participating in rapid response services, and supporting after-hours and on-call functions. The role collaborates with internal and external stakeholders to support effective delivery of crisis intervention and emergency mental health services. The Coordinator works with Evening Split Shift ES Clinicians, telehealth clinicians, and Crisis Support Specialists; provides supervisory support to the agency Afterhours On Call Team and ACT Teams as needed; and participates in community rapid response deployments at least weekly. The role also includes assigned urgent care appointments and hospital discharges, participation in on-call rotations, and at least two weekend shifts per month as directed by the Program Manager.

Requirements

Master's degree in Psychology, Social Work, Mental Health Counseling, or a similar field.
Three to five years of work experience.
Valid driver's license.
Knowledge of crisis intervention services, risk assessment and management, trauma-informed care principles, and integrated treatment for co-occurring disorders.
Knowledge of New Hampshire involuntary admission criteria and conditional discharge revocation processes.
Knowledge of the Rapid Response Access Point system.
Leadership ability in a work setting.
Flexibility, willingness to learn, and ability to anticipate the needs of self and staff.
Strong collaboration skills and ability to work effectively independently and as part of a team.
Comfort working in a fast-paced environment with frequent deadlines; high energy, self-motivation, and proactive approach.
Excellent communication and interpersonal skills.
Ability to interact with community stakeholders, such as school personnel and pediatricians, to promote department and agency programs.
Flexibility to work non-traditional shifts as needed to staff a 24/7 program.
Ability to coach and teach effectively.
Ability to multitask and adapt to changing workloads and assignments.
Ability to exercise judgment and solve problems.
Ability to analyze and develop statistical data.
Strong organizational skills and ability to complete projects on time.
Proficiency with Microsoft Office products, including email, Word, and Excel.
Ability to ambulate in community settings during daytime and nighttime conditions, sometimes climbing multiple flights of stairs.

Nice To Haves

LCMHC or LISW licensure.

Responsibilities

Oversee Evening Split Shift operations, including leading daily deployment meetings, ensuring routine safety and van checks are completed and documented, continuing the shift log from second shift, and completing other operational tasks.
Provide supervisory support to the Afterhours agency On Call Team and ACT Teams as needed.
Monitor the BHL state website and interface with the NH Access Point system to ensure timely deployments.
Train, oversee, supervise, and conduct performance reviews for Evening Split Shift ES Clinicians, telehealth clinicians, and Crisis Support Specialists.
Maintain knowledge of Emergency Services, the Rapid Response System, agency policies and procedures, and other agency and community services.
Review assigned Emergency Services evaluations and provide clinical feedback to staff.
Provide office-based urgent care appointments and hospital discharges as directed by the ES Program Manager.
Participate in community rapid response deployments at least weekly to support Emergency Services and demonstrate leadership.
Participate in the Agency Afterhours On-Call and ES Supervisor On-Call rotations as assigned by the Program Manager.
Monitor the Rapid Response System to ensure GNMH teams are available and able to deploy regularly.
Work at least two weekend shifts per month, as directed by the Program Manager.
Perform other duties or special projects as required or assigned.

Benefits

Choice of two health insurance plans
Health Reimbursement Arrangement
Health Savings Account
Flexible Spending Account
Dental insurance
Vision insurance
Group life and AD&D insurance
Short- and long-term disability insurance
Accident and critical illness insurance
403(b) retirement plan with agency match
Employee Assistance Plan
Generous Earned Time Off
Paid extended sick time
10 paid holidays plus birthday
Bereavement leave
Tuition reimbursement
Qualifying employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program