Communications Coordinator (EVENING SHIFT)

Masonicare Corp•Wallingford, CT

3d•Onsite

About The Position

The Communications Coordinator operates a multi-line telephone switchboard and routes calls to the appropriate person or location. The role greets and directs visitors, ensuring they are escorted to the proper office, and handles identification passes and badges for vendors and students. The coordinator also supports security communications, alarm response, emergency coordination, and video surveillance monitoring. This position is listed for an evening shift, 8 hours per week, every other weekend, from 2:30 PM to 11:00 PM. The coordinator communicates with residents and patients tactfully, taking account of their age, needs, abilities, and physical condition, and attends meetings and required in-service programs. Other duties may be assigned as required.

Requirements

High school diploma or GED.
1–2 years of experience with telephone communications or a PBX switchboard.
Ability to communicate effectively.
Excellent oral communication and interpersonal skills.
Ability to handle emergency situations, multiple demands, and multiple interruptions.
Ability to speak, read, and write English.

Responsibilities

Greet and direct visitors and applicants, and ensure visitors are escorted to the proper office.
Issue and collect identification passes and badges for vendors and students.
Route incoming telephone calls using the switchboard console.
Operate the public address system, autocall, or other communication systems to contact employees by telephone.
Dispatch security personnel to investigate alarms and as required.
Provide a communication link between radio-equipped security personnel in the field and outside authorities or key personnel during emergencies.
Monitor alarm centers and respond to alarm conditions according to policy.
Issue keys for locations and hospital vehicles, maintain the key log, and follow established procedures.
Communicate effectively and tactfully with residents and patients, recognizing their age, needs, abilities, and physical condition.
Attend meetings as required and participate in mandatory in-service programs.
Monitor the video surveillance system.
Perform other duties as required.