Evening Split Shift Coordinator

Greater Nashua Mental Health • Nashua, NH

2d • $60,964 - $82,555

About The Position

Greater Nashua Mental Health is seeking an Emergency Services Evening Split Shift Coordinator to oversee general operations for the 7:00 PM–3:00 AM shift and provide clinical and administrative supervision to assigned staff. The role supports Emergency Services by ensuring timely crisis-service responses, monitoring deployment systems, providing staff training and performance management, participating in rapid-response services, and supporting after-hours and on-call functions. The Coordinator works with internal and external stakeholders to support effective crisis intervention and emergency mental health services.

Requirements

• Master’s degree in Psychology, Social Work, Mental Health Counseling, or a similar field.
• Three to five years of work experience.
• Driver’s license.
• Knowledge of crisis intervention services, risk assessment and management, trauma-informed care principles, and integrated treatment for co-occurring disorders.
• Knowledge of New Hampshire involuntary admission criteria and conditional discharge revocation processes.
• Knowledge of the Rapid Response Access Point system.
• Leadership ability in a work setting.
• Flexibility, willingness to learn, and ability to anticipate the needs of self and staff.
• Strong collaboration skills and ability to work effectively independently and as part of a team.
• Comfort working in a fast-paced environment with frequent deadlines; high energy, self-motivation, and a proactive approach.
• Excellent communication and interpersonal skills.
• Ability to interact with community stakeholders, such as school personnel and pediatricians, to promote department and agency programs.
• Flexibility to work nontraditional shifts as needed to staff a 24/7 program.
• Ability to coach and teach effectively.
• Ability to multitask and adapt to workload and assignment changes.
• Ability to exercise judgment and solve problems.
• Ability to analyze and develop statistical data.
• Strong organizational skills and ability to complete projects on time.
• Skill with Microsoft Office products, including email, Word, and Excel.
• Ability to ambulate in community settings during daytime and nighttime conditions, sometimes climbing multiple flights of stairs.

Nice To Haves

• LCMHC or LISW licensure preferred.

Responsibilities

• Oversee Evening Split Shift operations, including leading a daily deployment meeting, ensuring routine safety and van checks are completed and documented, continuing the shift log from second shift, and handling other operational tasks.
• Provide supervisory support to the agency Afterhours On Call Team and ACT Teams as needed.
• Monitor the BHL state website and interface with the NH Access Point system to ensure timely deployments.
• Train, oversee, supervise, and conduct performance reviews for Evening Split Shift Emergency Services Clinicians, telehealth clinicians, and Crisis Support Specialists.
• Maintain knowledge of Emergency Services, the Rapid Response System, agency policies and procedures, and other agency and community services.
• Review assigned Emergency Services evaluations and provide clinical feedback to staff.
• Provide office-based urgent care appointments and hospital discharges as directed by the Emergency Services Program Manager.
• Participate in community rapid-response deployments at least weekly to support the Emergency Services mission and demonstrate leadership.
• Participate in the Agency Afterhours On-Call and Emergency Services Supervisor On-Call rotations as assigned by the Program Manager.
• Monitor the Rapid Response System to ensure Greater Nashua Mental Health teams are available and able to deploy regularly.
• Work at least two weekend shifts per month as directed by the Program Manager.
• Perform other duties and special projects as required or assigned.

Benefits

• Choice of two health insurance plans
• Health Reimbursement Arrangement
• Health Savings Account
• Flexible Spending Account
• Dental insurance
• Vision insurance
• Group life and AD&D insurance
• Short- and long-term disability insurance
• Accident and critical illness insurance
• 403(b) retirement plan with agency match
• Employee Assistance Plan
• Generous earned time off
• Paid extended sick time
• 10 paid holidays plus your birthday
• Bereavement leave
• Tuition reimbursement
• Qualifying employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager