Evening Houseperson

New Castle Hotel•Missoula, MT

2d•Onsite

About The Position

The Evening Houseperson is responsible for maintaining the cleanliness and orderliness of all hotel public areas, including lobbies, restrooms, and corridors. This role involves performing a variety of cleaning tasks to ensure a welcoming and sanitary environment for guests and employees. The position requires physical stamina and attention to detail to uphold the hotel's standards.

Requirements

Previous experience in housekeeping preferred.
High School diploma or equivalent preferred.
Must be able to convey & understand information and ideas in English.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Must work well in stressful, high pressure situations.
Ability to multi-task.
Must maintain composure and objectivity under pressure.
Ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Ability to bend, stretch, twist, stoop or reach with your body and arms repeatedly without difficulty.
Ability to stand for long hours and walk long distances without fatigue.
Ability to work under variable temperatures and noise levels.
Near Vision - The ability to see details at close range.

Nice To Haves

Multi-lingual skills helpful.

Responsibilities

Maintain regular attendance as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working.
Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations.
Check daily assignments and complete all assigned cleaning duties in designated areas.
Gather all cleaning supplies and return them daily.
Report any engineering problems or repairs to the Housekeeping Supervisor or Manager.
Return any borrowed items (e.g., irons, boards, hairdryers) to the Housekeeping department when removed from guestrooms.
Vacuum floors in public areas.
Service and re-stock housekeeping closets.
Remove gum, wall spots, and floor spots with appropriate chemicals.
Wipe glass, pictures, windows, and public telephone areas.
Clean public restrooms and replace products.
Complete closet inventory.
Sign keys in and out.
Empty Housekeeping carts of dirty linen, trash, etc.
Assist in floor care.
Keep immediate supervisors fully informed of all challenges or matters requiring their attention.
Gain knowledge of all hotel facilities to answer questions from guests.
Assist Room Attendants throughout the day with housecleaning rooms when needed.
Assist Room Attendants by stripping any vacant and dirty rooms when necessary.
Assist in Laundry.
Participate in department and hotel meetings as requested.

Benefits

Holiday pay at time and a half for hours worked on recognized company holidays
Bereavement leave and pay for the loss of an immediate family member
401(k) with company matching
$600 employee referral bonus program
Medical insurance with virtual visit options
HSA, FSA, and DCSA accounts
Dental and vision coverage
Life insurance and AD&D
Voluntary Short-Term and Long-Term Disability (VSTD/VLTD)
Nationwide Pet Insurance
ID Watchdog Identity Theft Protection
Employee Assistance Program (EAP)
6 company holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day.
Birthday Floating Holiday
PTO accrual
Sick Time accrual
FMLA
Jury Duty pay
Paid time off for bereavement leave
401(k) retirement plan with automatic enrollment and company matching
$600 Employee Referral Bonus