EUS Manager

PIMCO•Austin, TX

About The Position

PIMCO is seeking a practical manager to lead the End User Services (EUS) technical team responsible for Citrix, desktop, virtual compute, and Nutanix-aligned services. This is a leadership role, not a hands-on engineering position. The manager will guide technical resources, drive execution, improve operational discipline, and ensure reliable service delivery in a global enterprise environment. The successful candidate will lead skilled engineers, translate business priorities into actionable work, set clear expectations, and hold the team accountable for outcomes. The role requires sufficient technical depth to understand the platforms, ask informed questions, validate direction, and make effective decisions, while relying on subject-matter experts for detailed engineering execution. Success means clear priorities and ownership, steady progress, early risk escalation, improved service reliability, and engineers who are coached to deliver independently. PIMCO describes itself as a global asset management firm with more than 3,000 employees across 20 offices in 15 countries. Its culture emphasizes collaboration, diversity, continuous learning, career mobility, knowledge sharing, and impactful technology solutions.

Requirements

Ability to lead skilled technical engineers and hold a team accountable for outcomes.
Sufficient technical fluency to understand EUS platforms, challenge assumptions, validate technical direction, and make informed decisions; deep hands-on expertise in every area is not required.
Ability to translate business priorities into actionable work and manage priorities, delivery expectations, risks, and blockers.
Knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, StoreFront, Delivery Controllers, PVS/MCS concepts, Director, and related administration models.
Knowledge of NetScaler/ADC concepts, remote access, load balancing, authentication flows, certificates, and high-availability patterns.
Knowledge of Windows desktop and virtual desktop engineering, image management, application delivery, Group Policy, profile management, patching, and performance troubleshooting.
Knowledge of Nutanix HCI concepts, platform availability, capacity awareness, escalation management, and dependencies among compute, storage, networking, and virtual desktop.
Ability to communicate with senior leaders, stakeholders, technology teams, service owners, and vendors.
Ability to coordinate cross-team work and manage operational, security, compliance, audit, and change-control requirements.

Responsibilities

Manage, coach, and develop technical resources supporting EUS platforms.
Establish clear ownership, priorities, delivery expectations, and accountability.
Drive projects, operational initiatives, remediation efforts, and service improvements from planning through completion.
Track actions, remove blockers, and ensure outcomes are delivered.
Provide practical technical leadership across Citrix, desktop engineering, VDI, Windows endpoint services, Nutanix-aligned infrastructure, and related EUS platforms.
Improve incident follow-up, problem management, change readiness, documentation quality, monitoring, capacity awareness, and handoffs between engineering and operations.
Communicate clearly with senior leaders, peer technology teams, service owners, vendors, and business stakeholders, summarizing risks, tradeoffs, and decisions.
Balance project delivery, operational stability, lifecycle management, security requirements, audit needs, and support escalations.
Partner with Infrastructure, Windows, Active Directory, Exchange, Networking, Security, Service Desk, Application teams, and Release/Change Management to coordinate work and resolve dependencies.
Engage external vendors and partners to drive support cases, roadmap discussions, platform improvements, licensing discussions, and service accountability.
Ensure changes are planned, reviewed, documented, tested, and communicated in alignment with enterprise governance, security, compliance, and change management requirements.
Identify recurring issues, process gaps, automation opportunities, and service improvement areas, and drive measurable improvements.