End-User Computing Support Technician - Temporary

Support Services Group • Waco, TX

4d • Hybrid

About The Position

This role is responsible for taking initial technical support calls, email, or ticket inquiries and troubleshooting and managing relatively simple hardware, software or network problems, recognizing and escalating more difficult problems. Members of this team should be able to triage, consult and effectively resolve most user support issues. This is on an onsite position with work from home opportunity.

Requirements

• Intermediate - advanced spoken English level (B2+).
• Strong Communication, and interpersonal skills
• Intermediate to advanced technical and functional skills
• Solid data gathering and analysis
• Adaptability and stress tolerance
• Experience in a customer support role
• Experience with help desk tools
• Technology troubleshooting experience
• Experience in all Microsoft Office tools
• Strong Organization & self-leadership skills
• 1-3 years of experience in providing customer service
• 1-3 years’ experience in software support/SaaS

Nice To Haves

• Experience working remotely and/or with distributed teams is a plus

Responsibilities

• User account management
• Troubleshoots and supports all network laptops/computers.
• Assists in the set-up, maintenance and repair of PC hardware & this will include distribution of equipment
• Use ticketing system to answer all issues in a timely fashion based on department SLA’s, and other methods of communication to insure proper resolution.
• Walk users through problem-solving processes and consult on workflow best practices for remote employees
• Knowledge Base content creation and cultivation, special projects, customer communications, product and tooling integration and validation, etc.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed