End User Computing Technician II

KSHB / KMCI / The EW Scripps Company • Atlanta, GA

4d • Onsite

About The Position

Are you passionate about technology and helping people solve problems? Join Scripps as an End User Computing Technician II, where you'll play a vital role in ensuring our employees have seamless access to the technology they need to excel in their work. In this hands-on position, you'll provide critical technical support across a wide range of technologies from desktops and laptops to printers, scanners, and mobile devices. You'll work with diverse operating systems including Windows, MacOS, and Linux, while collaborating with talented teams to implement innovative solutions. If you thrive in a fast-paced environment and love making a difference through technology, this is your opportunity to shine!

Requirements

• High School Diploma preferred
• Generally 1-3 years of desktop experience
• Microsoft Certified Desktop Support Technician (MCDST), or similar certifications desired

Nice To Haves

• Working knowledge of hardware, software, and operating systems such as Windows, macOS, and Linux
• Working knowledge of Azure, Entra, Intune, Jamf, and similar enterprise tools is desired.
• Familiarity with Dell/HP and Mac laptops
• Familiarity with network protocols, troubleshooting techniques, and diagnostic tools
• Strong communication skills and working effectively with employees to understand and resolve technical issues
• Strong customer service skills
• Attention to detail, problem-solving skills, and the ability to work independently and in a team environment
• Ability to document technical support activities and maintain accurate records.
• Requires the ability to sit for long periods of time, listen and converse over the telephone and frequently type on a computer (4 or more hours per day).
• Requires the ability to work shifts outside of normal working hours including holidays, weekends, and evenings.
• Ability to be on call and support a 24-hour/ day and 7-day/ week operations environment as needed.
• Must be able to lift up to 50 pounds.

Responsibilities

• Provide technical support: Respond to service desk tickets, troubleshooting hardware and software issues, and providing technical assistance to end-users.
• Install and configure hardware and software: install, configure, and maintain hardware and software on end-user devices such as desktops, laptops, printers, mobile devices, and other peripherals.
• Maintain and update system, ensure that software and operating systems are up to date and free from bugs and malware.
• Diagnose and repair hardware issues. Identify hardware problems and make necessary repairs, such as replacing hard drives, motherboards, and memory.
• May provide training and support to employees on how to use hardware and software effectively.
• Document support activities: Keep detailed records of support activities, including issues resolved, hardware and software installed, and troubleshoot steps taken via the Scripps incident management system.
• Maintain an inventory of all hardware and software assets and ensuring that they are up to date.
• Collaborate with other Scripps Technology teams to resolve complex issues and implement new technologies.

Benefits

• The E.W. Scripps Company is committed to a culture that reflects the audiences and communities we serve. We are intentional about creating an environment where employees, our audiences and other stakeholders feel valued and inspired to reach their full potential and create connections. To successfully deliver on this commitment, we must understand and reflect the values and perspectives those around us embody. That process begins by looking inward to build and celebrate a respectful workplace where everyone feels a sense of belonging and connection. By continuing to cultivate an environment where all employees have a fair chance to succeed, are included, valued, and seen, we will strengthen the connections that drive positive business impact and align with our core purpose.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED