End User Computing Support Technician

Metasys Technologies/NVISH•Las Vegas, NV

4h•Onsite

About The Position

We are seeking an End User Technology Support Specialist to provide hands-on technical support for end-user computing environments. This position will focus primarily on hardware lifecycle replacement, workstation and laptop deployment, device configuration, imaging, troubleshooting, and ongoing end-user support. The ideal candidate will have experience supporting enterprise desktop environments, Microsoft 365 applications, endpoint devices, and IT service management/ticketing systems. Strong customer service and communication skills are essential, as this role works directly with users at varying levels of technical proficiency.

Requirements

Experience in Desktop Support, End User Computing, IT Support, or Service Desk environments.
Experience with IT service management or ticketing systems such as Remedy, ServiceNow, or similar platforms.
Hands-on experience with workstation imaging, deployment, configuration, and troubleshooting.
Experience with Microsoft SCCM / Microsoft Configuration Manager and/or Windows Autopilot.
Working knowledge of Microsoft 365 and Microsoft Office applications.
Experience troubleshooting desktop/laptop hardware, software, peripherals, network connectivity, and end-user applications.
Strong customer service and interpersonal skills.
Ability to communicate technical information effectively to non-technical users.
Strong troubleshooting, problem-solving, organization, and prioritization skills.
Ability to manage multiple service requests and assignments in a fast-paced environment.
Ability to work effectively both independently and as part of an IT support team.

Nice To Haves

Experience supporting large enterprise or corporate IT environments.
Experience supporting Microsoft Teams and Microsoft 365 collaboration tools.
Experience with enterprise hardware refresh, PC refresh, device migration, or lifecycle replacement projects.
Experience with Windows endpoint management and enterprise device deployment.
Strong documentation and attention-to-detail skills.
Experience participating in technology implementations, upgrades, or user acceptance testing.
Ability to identify opportunities to improve IT support processes and the end-user experience.

Responsibilities

Manage hardware lifecycle replacement activities for desktops, laptops, monitors, docking stations, and other peripheral devices.
Install, configure, image, deploy, migrate, and support end-user computing devices.
Respond to end-user requests related to hardware replacement, software installation, system access, and technical issues.
Troubleshoot desktop and laptop hardware, software, connectivity, peripherals, and application-related issues.
Provide technical support for endpoint devices connected to the corporate network.
Use IT service management and ticketing systems to document, track, prioritize, and resolve incidents and service requests.
Support Microsoft 365, Microsoft Office, Microsoft Teams, and other end-user productivity and collaboration applications.
Perform hardware refreshes, device migrations, and enterprise lifecycle replacement activities.
Participate in user acceptance testing, system upgrades, new hardware/software implementations, and technology deployment initiatives.
Assist with evaluating configuration changes and technical improvements designed to reduce recurring issues and improve the end-user experience.
Create and maintain technical documentation, procedures, user instructions, and support communications.
Provide professional, responsive, and customer-focused technical support to employees.
Prepare status reports, activity updates, and other information for management as required.
Work independently and collaboratively with other IT support teams to resolve technical issues.
Follow established IT processes while identifying opportunities for service and process improvement.