End User Computing Technician II

The E.W. Scripps Company • Atlanta, GA

3d • Onsite

About The Position

End User Computing Technician II is a hands-on position where the employee will play a vital role in ensuring employees have seamless access to the technology they need to excel in their work. The technician will provide critical technical support across a wide range of technologies from desktops and laptops to printers, scanners, and mobile devices. They will work with diverse operating systems including Windows, MacOS, and Linux, while collaborating with talented teams to implement innovative solutions. This role is for someone who thrives in a fast-paced environment and loves making a difference through technology.

Requirements

• High School Diploma preferred
• Generally 1-3 years of desktop experience
• Working knowledge of hardware, software, and operating systems such as Windows, macOS, and Linux
• Familiarity with Dell/HP and Mac laptops
• Familiarity with network protocols, troubleshooting techniques, and diagnostic tools
• Strong communication skills and working effectively with employees to understand and resolve technical issues
• Strong customer service skills
• Attention to detail, problem-solving skills, and the ability to work independently and in a team environment
• Ability to document technical support activities and maintain accurate records.
• Requires the ability to sit for long periods of time, listen and converse over the telephone and frequently type on a computer (4 or more hours per day).
• Requires the ability to work shifts outside of normal working hours including holidays, weekends, and evenings.
• Ability to be on call and support a 24-hour/ day and 7-day/ week operations environment as needed.
• Must be able to lift up to 50 pounds.

Nice To Haves

• Microsoft Certified Desktop Support Technician (MCDST), or similar certifications desired
• Working knowledge of Azure, Entra, Intune, Jamf, and similar enterprise tools is desired.

Responsibilities

• Respond to service desk tickets, troubleshooting hardware and software issues, and providing technical assistance to end-users.
• Install, configure, and maintain hardware and software on end-user devices such as desktops, laptops, printers, mobile devices, and other peripherals.
• Ensure that software and operating systems are up to date and free from bugs and malware.
• Identify hardware problems and make necessary repairs, such as replacing hard drives, motherboards, and memory.
• May provide training and support to employees on how to use hardware and software effectively.
• Keep detailed records of support activities, including issues resolved, hardware and software installed, and troubleshoot steps taken via the Scripps incident management system.
• Maintain an inventory of all hardware and software assets and ensuring that they are up to date.
• Collaborate with other Scripps Technology teams to resolve complex issues and implement new technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED