EUC & IT Operations Support Engineer - SE 26-04573

NavitasPartners•Baltimore, MD

1d•Onsite

About The Position

The EUC & IT Operations Support Engineer is responsible for delivering end-user support, managing IT operations, and ensuring efficient onboarding and offboarding processes. This role supports endpoint management, Microsoft 365 services, asset tracking, and data center operations while maintaining compliance with organizational IT standards.

Requirements

Windows 10/11 and basic macOS support
Microsoft 365 administration
Active Directory and Azure AD
Endpoint/device management tools (e.g., Intune)
SharePoint Online support
Basic networking (VPN, LAN, DNS)
ITSM and asset management tools
Basic knowledge of data center operations
3–7 years of experience in EUC / IT Operations / Infrastructure Support
Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)

Nice To Haves

ITIL Foundation certification
Microsoft Modern Workplace / Intune certifications

Responsibilities

Execute end-to-end onboarding including account setup, access provisioning, and device configuration
Manage offboarding activities including access revocation, data handling, and asset recovery
Ensure SLA adherence and audit compliance
Coordinate with HR and cross-functional teams
Provide L2/L3 support for desktops, laptops, and mobile devices
Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
Troubleshoot authentication, sync, licensing, and access issues
Manage OS builds, upgrades, and endpoint troubleshooting
Administer Active Directory and Azure AD
Manage endpoint devices using device management tools
Configure and deploy OS updates, patches, and applications
Monitor compliance and resolve patching issues
Ensure endpoint security and policy adherence
Manage site access, permissions, and document libraries
Support collaboration and document management needs
Assist with workflows and governance processes
Maintain accurate asset inventory and records
Conduct asset audits and reconciliation
Track asset lifecycle during onboarding/offboarding
Ensure compliance with asset and security policies
Perform on-site support tasks (rack & stack, cabling, hardware troubleshooting)
Handle power cycling and basic hardware replacement
Coordinate with infrastructure and network teams
Follow operational and safety procedures
Manage incidents, requests, and changes via ITSM tools
Ensure SLA compliance and proper documentation
Develop SOPs, runbooks, and knowledge base content
Support audit and compliance activities