EUC & IT Operations Support Engineer - SE 26-04572

NavitasPartners•Reno, NV

1d•Onsite

About The Position

The EUC & IT Operations Support Engineer is responsible for delivering end-user support, managing IT operations, and ensuring seamless onboarding/offboarding processes. This role supports endpoint management, Microsoft 365 services, asset management, and data center operations while maintaining compliance with IT policies and service standards.

Requirements

Windows 10/11 and basic macOS support
Microsoft 365 administration
Active Directory and Azure AD
Endpoint/device management tools (e.g., Intune)
SharePoint Online support
Basic networking (VPN, DNS, LAN)
ITSM and asset management tools
Basic understanding of data center operations
3–7 years of experience in EUC / IT Operations / Infrastructure Support
Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)

Nice To Haves

ITIL Foundation certification
Microsoft Modern Workplace or endpoint management certifications

Responsibilities

Execute end-to-end user onboarding (account creation, access provisioning, device setup)
Manage user offboarding (access revocation, data retention, asset recovery)
Ensure SLA adherence and audit compliance
Coordinate with HR and cross-functional teams
Provide L2/L3 support for desktops, laptops, and mobile devices
Support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint)
Troubleshoot authentication, licensing, and access issues
Manage OS builds, upgrades, and endpoint troubleshooting
Administer Active Directory and Azure AD
Manage endpoints using device management tools
Configure and deploy OS updates, patches, and applications
Monitor patch compliance and remediate issues
Ensure endpoint security and policy compliance
Manage SharePoint Online access and permissions
Support document libraries and collaboration tools
Assist users with document management and workflows
Coordinate governance and site management activities
Maintain accurate IT asset records
Conduct asset audits and reconciliation
Track asset lifecycle during onboarding/offboarding
Ensure compliance with asset and security policies
Perform on-site operational tasks (rack & stack, cabling, hardware support)
Handle troubleshooting tasks such as power cycling and component replacement
Coordinate with infrastructure and network teams during incidents
Follow data center safety and operational procedures
Manage incidents, service requests, and changes via ITSM tools
Ensure SLA compliance and proper documentation
Develop SOPs, runbooks, and knowledge base articles
Support audit and compliance activities