ETF Servicing Operations

Northern Trust • Boston, MA

1d • Hybrid

About The Position

The ETF Operations Product Analyst supports North American ETF servicing across the primary market lifecycle, including creation and redemption order support, basket production and dissemination, and settlement-related activities. The role partners with operations, oversight, and technology teams to support accurate execution, maintain strong operational controls, and drive process and system enhancements.

The position is based in a flexible and collaborative work culture. Northern Trust describes itself as committed to an inclusive workplace and to supporting the communities it serves. Applicants must be authorized to work in the United States without employment-based visa sponsorship, now or in the future.

Requirements

• College or university degree and/or equivalent relevant work experience.
• 3–5 years of ETF operations or servicing experience, including transfer agency and order support, AP servicing, basket operations, fund accounting, custody operations, or related functions.
• Working knowledge of ETF products, primary market workflows, and the operational lifecycle across orders, baskets, and settlement.
• Understanding of how internal teams and external operational parties interact across ETF servicing processes.
• Strong process orientation, attention to detail, and ability to prioritize effectively in a time-sensitive, high-volume environment.
• Ability to analyze operational breaks, perform reconciliations, and drive issue resolution across teams.
• Strong Excel and systems skills, with the ability to support process changes and testing activities.
• Strong written and verbal communication skills.
• Flexibility and adaptability to work effectively in an evolving environment with developing processes, controls, and technology.
• Authorization to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Responsibilities

• Oversee day-to-day ETF servicing activities across the primary market lifecycle, including creation/redemption order processing, basket production and dissemination, and settlement support.
• Monitor workflow milestones, investigate exceptions, and coordinate timely resolution across internal teams and external operational parties.
• Coordinate with internal teams and external operational counterparts to manage inquiries, resolve issues, and maintain timely workflow execution.
• Produce, validate, and reconcile ETF operational data for daily reporting, operational controls, and accurate processing.
• Maintain procedures, service documents, and operating guides as processes evolve.
• Execute and evidence ETF-specific controls in alignment with the established control framework.
• Partner with technology and operations teams to define business requirements, support testing, and validate enhancements.
• Identify root causes, recommend process enhancements, and develop metrics to measure service quality and productivity.

Benefits

• Retirement benefits, including 401(k) and pension.
• Health and welfare benefits, including medical, dental, vision, spending accounts, and disability coverage.
• Paid time off.
• Parental and caregiver leave.
• Life and accident insurance.
• Other voluntary and well-being benefits.
• Discretionary bonus program that may include an equity component.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level