ETF Servicing Lead, Assistant Vice President

State Street•Quincy, MA

23h•$70,000 - $130,000

About The Position

The ETF Servicing Lead is a leadership role within State Street Global Services’ ETF servicing and technology ecosystem. The role combines ETF product and operational expertise, client leadership, process and control design, and technology delivery. The successful candidate will help shape the global ETF servicing model, strengthen operational readiness, and advance scalable platform solutions. The role serves as the primary ETF subject matter expert for an assigned client portfolio, supporting clients across the full ETF lifecycle. It leads onboarding and product launch readiness, coordinates operational and regulatory changes, designs controlled and scalable global servicing models, and partners with operations, settlements, technology, product, and global delivery teams. The role also leads strategic initiatives from requirements gathering and solution design through testing, implementation, and post-implementation readiness, while advancing platform integration, modernization, process optimization, and automation. The position requires clear communication with clients, executives, and delivery teams; disciplined project leadership; business analysis; deep ETF product and operational knowledge; and the ability to manage risks, controls, dependencies, and stakeholder priorities. A bachelor’s degree and at least five years of relevant experience are required. Experience with specified ETF servicing platforms or comparable platforms, an advanced degree, and demonstrated leadership of onboarding, operational change, technology delivery, or global transformation are preferred. State Street describes its benefits as competitive and comprehensive, with details varying by location. The listed program includes retirement savings with company match, insurance coverage, paid time off, employee assistance, incentive compensation eligibility, and certain tax-advantaged savings plans. The company also mentions flexible work programs, development and educational support, paid volunteer days, matching gift programs, and employee networks.

Requirements

Bachelor’s degree required.
Minimum of 5 years of experience in ETF operations, ETF servicing, financial services operations, or a comparable field.
Deep ETF expertise across the product lifecycle, including order activity, basket creation, servicing, and settlement.
Advanced understanding of global ETF operating models, industry practices, and operational risk considerations.
Proven ability to define, document, and present clear processes, controls, and business requirements.
Strong project management and business analysis capabilities, with experience leading complex cross-functional initiatives.
Ability to understand order-flow mechanics across multiple banking systems and support multi-client platform integration.
Executive-level communication skills and ability to build trust with clients, operations teams, product partners, and technology stakeholders.
Ability to explain complex operational and technical concepts clearly to clients, executives, and delivery teams.
Experience managing large-scale, cross-functional initiatives with disciplined governance, risk management, and execution.
Ability to translate business needs into clear requirements, process designs, and actionable technology solutions.
Experience with ETF platforms and ability to lead integration and modernization initiatives.
Ability to document workflows, identify risks, and establish effective operational controls.
Strong analytical skills to evaluate complex data flows, investigate issues, and improve processes.
Ability to align global teams, manage competing priorities, and influence decisions without direct authority.
Understanding of relevant ETF requirements and practical risk-mitigation approaches.
Strong focus on innovation, scalability, operating efficiency, and client experience.

Nice To Haves

Experience with ETFGP, Fund Connect, BET, XFT, or comparable ETF servicing platforms.
MBA or advanced degree with a focus in finance, economics, or a related field.
Demonstrated experience leading client onboarding, operational change, technology delivery, or global process transformation.

Responsibilities

Serve as the primary ETF subject matter expert for an assigned portfolio of clients, providing guidance across the full ETF lifecycle.
Lead client onboarding for new ETFs and coordinate product launches, regulatory changes, and operational-readiness activities.
Design and implement efficient, controlled, and scalable operating models for global ETF servicing.
Partner with ETF Operations, Settlements, Technology, Product, and Global Delivery teams to support consistent execution and issue resolution.
Lead requirements gathering, solution design, testing coordination, implementation, and post-implementation readiness for strategic initiatives.
Create, review, and refine business requirements supporting enhancements to ETFGP, Fund Connect, BET, XFT, and related integrations.
Advance platform integration and modernization to support multi-client servicing, scalable onboarding, and improved client experience.
Champion process optimization, automation, and Global Delivery Simplification objectives while maintaining appropriate operational controls.
Identify delivery risks, establish clear ownership and governance, and communicate decisions, dependencies, and progress to senior stakeholders.
Provide concise, technically grounded updates to internal leadership and external partners.

Benefits

Retirement savings plan (401K) with company match.
Insurance coverage, including basic life, medical, dental, vision, long-term disability, and optional additional coverages.
Paid time off, including vacation, sick leave, short-term disability, and family care responsibilities.
Employee Assistance Program.
Eligibility for annual performance-based incentive awards, excluding certain sales roles subject to sales incentive plans.
Eligibility for certain tax-advantaged savings plans.
Flexible Work Programs.
Development programs and educational support.
Paid volunteer days.
Matching gift programs.
Employee networks.
Inclusive development opportunities and flexible work-life support.