ETF Operations - Analyst

JPMorgan Chase & Co. • Boston, MA

1d • $68,200 - $90,000

About The Position

As an ETF Operations Analyst within the Fund Servicing team, you will support the Authorized Participant (AP) services responsible for J.P. Morgan’s ETF servicing offering. The role involves maintaining strong working relationships with clients and Authorized Participants while managing daily ETF operational activity, including trading, settlements, collateral, wires, reconciliations, and reporting. You will also collaborate with technology and change teams to improve and automate processes, participate in ETF industry initiatives, and uphold regulatory and control standards.

Requirements

• Bachelor’s degree.
• At least 1 year of industry experience.
• Ability to learn technical knowledge and systems quickly.
• Strong analytical, prioritization, organizational, managerial, and time-management skills.
• Ability to work effectively in a global operating environment and matrix management organization.
• Ability to build and maintain effective working relationships with clients and counterparties.

Nice To Haves

• ETF industry experience.
• Advanced Excel skills.
• Strong knowledge of complex corporate actions and dividend income.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to improve efficiency, reduce manual effort, or increase accuracy in operational processes.

Responsibilities

• Manage a client’s daily trading activity, review reconciliation breaks on shares and valuation, and respond to related client queries.
• Resolve ETF order inquiries and provide timely, accurate responses to Authorized Participants and issuers.
• Maintain a daily settlements dashboard showing open and settling orders, and track KPIs for ageing breaks.
• Validate, process, and release ETF order cash collateral in line with control standards.
• Return collateral following subsequent settlements in accordance with policy and client agreements.
• Manage AP communications concerning incoming and outgoing wires; initiate and monitor wire requests for collateral, cash components, and order fees.
• Produce and distribute collateral reports to Authorized Participants and ETF issuers, maintaining transparency on requirements, movements, and balances.
• Reconcile accurately and efficiently against core controls and procedures for relevant ETF and transfer-agent deliveries.
• Partner with technology and change teams to scale processes, improve resiliency, and automate manual tasks.
• Participate in ETF industry working groups, initiatives, current-events discussions, and conversations with fund sponsors planning new ETF products.
• Uphold regulatory and control standards and provide monthly KPI reporting to clients and senior management.

Benefits

• Competitive total rewards package, including base salary based on role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level