ETD Clerical Associate I - Emergency Trauma Department - PT Evenings with Benefits (3:15pm-11:45pm)

Hackensack Meridian Health•Hackensack, NJ

3d•$22

About The Position

The ETD Clerical Associate I greets patients and attending physicians in the Emergency Trauma Department (ETD), following quality standards and working under the supervision of the ETD Clinical Manager or designee. The associate registers patients accurately, verifies insurance, maintains the ETD tracking system, and supports appropriate telephone communications within the ETD, including the switchboard. The role also supports patient processing, documentation, chart accuracy, billing audits, supply management, records retrieval, physician scheduling, and orientation of new clerical staff. The associate adapts communication and service to the needs of the patient population, including age, culture, language, hearing, vision, developmental level, education, and literacy.

Requirements

High school diploma, GED, and/or completion of a GED-equivalent program.

Nice To Haves

At least 1 year of experience in record keeping.

Responsibilities

Provide registration materials to patients or family members, verify patient information during registration, and contact managed care providers to help avoid payment denials.
Enter information into the Medical Center's Information System.
Maintain and update the ETD Tracking System to ensure accurate patient locations.
Update the Triage Census Board as assigned.
Notify police departments and/or ambulance corps of bypasses or diverts as directed by the ETD Clinical Manager or designee.
Follow written protocols for notification of helicopter landings.
Respond immediately to Code 4168, Code Blue, and Code 68, and make appropriate notifications.
Enter physician orders accurately into the computer system or prepare manual requisition slips for diagnostic studies.
Monitor charts for physician and nurse signatures, chargeable items, discharge times, and other required information.
Identify needed clerical supplies and replenish supplies throughout the ETD.
Order patient care supplies at the request of the ETD Clinical Director or designee, following inventory lists and avoiding overstocking or understocking.
Reconcile the previous day's charts and follow established procedures for daily batching to medical records.
Audit charts for billing accuracy.
Retrieve records from HIM, PAS, Children's House, or off-site storage when needed.
Maintain the daily on-call physician schedule for telephone triage.
Participate in orientation of new clerical staff as assigned.
Identify the needs of the patient population and adapt care and communication to patients' age, culture, language, hearing or visual needs, and developmental, educational, or literacy levels, including communication with patients, parents, and/or primary caregivers.
Adhere to the standards set forth in the Medical Center Organizational Competencies.