Estimator (Commission) - New USA

Boyd Group Services • Huntsville, AL

26d • $50,000 - $77,000

About The Position

The Estimator is responsible for creating estimates and coordinating customer repair needs, including communication with customers and insurance companies throughout the repair process. The role accurately assesses vehicle damage and documents needed repairs and parts replacement on the damage appraisal. The Estimator supports a successful customer experience and works in alignment with other team members to help achieve the repair facility’s KPIs. Commission is calculated based on location and revenue metrics, sales, and individual performance, subject to the terms of the plan. Estimated annual compensation is $50,000–$77,000. Total compensation in a pay period below minimum wage is supplemented to meet the applicable local or state minimum wage, whichever is greater. The position may also be eligible for bonuses tied to individual or business initiatives.

Requirements

• High school diploma or equivalent.
• Knowledge of repairs and OE Guidelines.
• Awareness of where to look for answers.
• Basic computer skills.
• At least 1 year of experience with DRP compliance.
• Willingness to complete I-CAR Training.
• Valid driver’s license.

Responsibilities

• Document every customer interaction and update records efficiently and accurately with pertinent details.
• Provide customers with accurate and timely information, guide them through the repair process, and deliver excellent customer service.
• Comply with insurance client requirements, processes, and metrics.
• Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
• Communicate customer requests and needs to appropriate team members.
• Greet customers in person and on the phone with positive energy.
• Understand required insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support team members when required.
• Participate in monthly Health & Safety and staff meetings, if required.
• Attend training, information sessions, and workshops recommended by the Store Manager.

Benefits

• Salary and benefits are mentioned, but specific benefits are not listed.
• The position may be eligible for bonus opportunities tied to individual or business initiatives.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED