RSR-Commission

Superior Linen Service, Inc.•Maumelle, AR

About The Position

The Route Service Representative operates a non-CDL box truck on a dedicated route to deliver products, provide services, sell products, collect customer payments, and maintain excellent customer relationships. The role follows applicable procedures and Department of Transportation regulations, completes daily routes safely and efficiently, and coordinates with office personnel and production to ensure orders are filled and customers are satisfied. The position includes customer inventory and soiled-product handling, daily vehicle inspections, route and transaction documentation, and maintaining a Driver Qualification file. Route Service Representatives may be required to travel across state lines at the company’s request to serve customers or assist in emergencies. The role requires frequent standing, walking, sitting, climbing or balancing, stooping, kneeling, crouching or crawling, and talking or hearing. It involves frequently lifting up to and over 100 pounds and moving bins and carts weighing up to 850 pounds. Employees are regularly exposed to outdoor weather conditions and occasionally to fumes, airborne particles, and possible blood-borne pathogens in healthcare linens. Noise is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Active driver's license.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Self-initiative, accountability, and flexibility.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, and other employees.
Basic computer skills.
Ability to meet the physical demands of the role, including frequently lifting up to and over 100 pounds and moving bins and carts up to 850 pounds.

Nice To Haves

High school diploma, technical certification, GED, or equivalent combination of education and experience.

Responsibilities

Complete the daily route in a timely and safe manner.
Conduct proper inventory of customer products.
Receive soiled products and properly tag linen bags to ensure accurate production counts.
Inspect the truck daily before beginning the route.
Follow traffic laws and Department of Transportation regulations.
Demonstrate and promote Superior Linen Service culture and values.
Communicate effectively with customers and make goodwill calls to build customer relationships.
Listen to and resolve customer complaints.
Maintain a proper appearance and wear the required uniform at all times.
Complete required documentation, including computer data entry.
Verify load sheets and soil reports for accuracy each day before starting the route.
Collect customer payments and use a handheld computer to complete transactions and invoices.
Coordinate with office personnel and production to ensure orders are filled and meet customer satisfaction.
Maintain a Driver Qualification file and travel across state lines when requested to serve customers or assist in emergencies.