RSR-Commission

Superior Linen Service Careers•Maumelle, AR

About The Position

The Route Service Representative operates a non-CDL box truck on a dedicated route to deliver products and provide services, sell products, collect customer payments, and build strong customer relationships. The role involves completing routes safely and efficiently, following Department of Transportation rules and company procedures, and coordinating with office personnel and production to ensure orders are filled and customers are satisfied. The representative uses a handheld computer for transactions and invoices, maintains route and delivery documentation, and conducts vehicle and inventory checks. The position requires frequent physical activity, including lifting and moving heavy items, and work in varying outdoor weather conditions.

Requirements

Active driver's license.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Self-initiative, accountability, and flexibility.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, and employees.
Basic computer skills.
Ability to frequently lift up to and over 100 pounds and move bins and carts weighing up to 850 pounds.
Ability to meet the physical demands of standing, walking, sitting, climbing or balancing, stooping, kneeling, crouching or crawling, and talking or hearing.
Ability to meet the stated vision requirements, including close, distance, color, and peripheral vision, depth perception, and adjustment of focus.

Nice To Haves

High school diploma, technical certification, GED, or equivalent combination of education and experience.

Responsibilities

Complete daily routes in a timely and safe manner.
Deliver products, provide services, sell products, and collect payments from customers.
Conduct proper inventory of customer goods.
Receive soiled products and tag linen bags to support accurate production counts.
Inspect the truck daily before beginning the route.
Follow traffic laws and Department of Transportation regulations.
Use a handheld computer to complete transactions and invoices.
Communicate effectively with customers and make goodwill calls to build customer relationships.
Listen to and resolve customer complaints.
Maintain proper appearance and wear the required uniform.
Complete required documentation, including computer data entry.
Verify load sheets and soil reports for accuracy before starting each route.
Maintain a Driver Qualification file and travel across state lines when requested to serve customers or assist in emergencies.
Coordinate with office personnel and production to ensure orders are filled and meet customer satisfaction.
Demonstrate and promote Superior Linen Service culture and values.