Estimator (Commission) - New USA

Boyd Group Services•Hinesville, GA

6d•Onsite

About The Position

The Estimator is responsible for creating estimates and coordinating customers’ repair needs, including communication with customers and insurance companies throughout the repair process. The role assesses vehicle damage and documents required repairs and parts replacement on the damage appraisal. The Estimator contributes to a successful customer experience and works with team members to achieve the repair facility’s KPIs.

Requirements

Knowledge of repairs and OE guidelines.
High school diploma or equivalent.
Awareness of where to look for answers.
Basic computer skills.
At least 1 year of experience with DRP compliance.
Willingness to complete I-CAR Training.
Valid driver’s license.

Responsibilities

Document every customer interaction and update records efficiently and accurately with pertinent details.
Provide customers with accurate, timely information and guide them through the repair process to ensure excellent customer service.
Comply with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and on the phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.