Estimator

Boyd Group Services•Tulsa, OK

13d•$49,000 - $70,000

About The Position

The Estimator provides an exceptional customer experience by creating estimates and coordinating customers’ repair needs, including communication throughout the repair process. The role accurately assesses vehicle damage and documents necessary repairs and parts replacements on damage appraisals. The Estimator works with team members to support the repair facility’s KPIs and keep customers and insurance companies informed and updated. The position requires knowledge of vehicle repairs and OE guidelines, basic computer skills, awareness of where to find answers, compliance with DRP requirements, willingness to complete I-CAR training, and a valid driver’s license. A high school diploma or equivalent and at least one year of experience are required. Compensation is estimated at $49,000–$70,000 per year. Commissions are calculated based on location and revenue metrics, sales, and individual performance, subject to the plan terms. The position may also be eligible for bonuses tied to individual or business initiatives.

Requirements

High school diploma or equivalent.
Knowledge of repairs and OE guidelines.
At least one year of experience with DRP compliance.
Basic computer skills.
Awareness of where to look for answers.
Willingness to complete I-CAR training.
Valid driver’s license.

Responsibilities

Document each customer interaction and update records efficiently and accurately with pertinent details.
Provide customers with accurate, timely information, guide them through the repair process, and deliver excellent customer service.
Comply with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and vehicle delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers in person and by phone with positive energy.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.