Estimator (Commission)

Boyd Group Services•Jeffersonville, IN

26d

About The Position

The Estimator provides an exceptional customer experience by creating estimates and coordinating customers’ repair needs, including communication throughout the repair process. The role accurately assesses vehicle damage and documents required repairs and parts replacement on damage appraisals. The Estimator works in alignment with all team members to help achieve the repair facility’s KPIs and support a successful customer experience. The Estimator keeps customer interactions documented, provides timely and accurate information, and ensures compliance with insurance-client requirements and procedures and the company’s WOW Operating Ways. The role also supports team members, participates in production walks and meetings when required, and attends recommended training.

Requirements

High school diploma or equivalent.
Knowledge of repairs and OE Guidelines.
Awareness of where to look for answers.
Basic computer skills.
At least 1 year of experience with DRP compliance.
Willingness to complete I-CAR Training.
Valid driver’s license.

Responsibilities

Document and efficiently update every customer interaction with pertinent details.
Provide customers with accurate, timely information and guide them through the repair process while delivering excellent customer service.
Ensure compliance with insurance-client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Assess vehicle damage and document needed repairs and parts replacement on damage appraisals.
Coordinate customers’ repair needs and keep customers and insurance companies informed throughout the repair process.