Estimator In Training

Boyd Group Services•Fort Walton Beach, FL

15d

About The Position

The Estimator in Training works closely with an Estimator to learn to diagnose vehicle damage and prepare accurate, thorough, and profitable repair estimates in accordance with insurance partner and company guidelines. The role also involves communicating the value Gerber provides to customers to support a high closed sales ratio. The position includes welcoming customers at repair drop-off, mapping damage, documenting vehicle condition, coordinating with production and repair teams, preparing and finalizing estimates, setting and communicating promise dates, and keeping customers informed throughout the repair process. The employee also participates in production meetings and assists insurance adjusters and claim re-inspectors. The physical demands include walking, standing, stooping, kneeling, and crouching to estimate vehicle damage, as well as having clear vision for this work. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Duties and responsibilities may change with or without notice.

Requirements

High school diploma or GED.
Prior customer service experience.
Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.
Excellent communication skills.
Computer literate.
Good decision-making ability and sound judgment.
Ability to walk, stand, stoop, kneel, and crouch to provide an accurate vehicle damage estimate.
Clear vision to provide an accurate vehicle damage estimate.

Nice To Haves

Four to six years of related work experience.
Photo-imaging software experience.
Knowledge of Microsoft products.

Responsibilities

Ensure consistent execution of the WOW (Wow Operating Way) plan.
Greet customers at repair drop-off and build rapport.
Map damage with customers, including previous damage, the current loss, and WOW opportunities.
Handle repair mapping, take initial photographs, and upload photos and notes to CCC One along with arrival time and other details.
Notify production when a vehicle has arrived and place it in the production queue; verify the estimate during teardown.
Finalize estimates using the proper Repair Planning Template.
Work with the repair team to ensure windshield notations are correct and complete, and compile the final parts list.
Use the Promise Date Calculator to set a promise date and call customers to review the estimate and promise date.
Update customers regularly according to standards determined by management.
Participate in and contribute to regularly scheduled production meetings.
Call customers whose cars will be completed the next day and schedule with them.
Follow up with technicians after vehicle teardown and adjust estimates if needed.
Assist insurance adjusters with damage reports and provide service to insurance claim re-inspectors.