Estimator In Training
Boyd Group Services•Birmingham, AL
•$18 - $26
About The Position
The Estimator in Training works closely with an Estimator to learn to diagnose vehicle damage and prepare accurate, thorough, and profitable repair estimates in accordance with insurance partner and company guidelines. The role also communicates the value Gerber provides to customers to support a high closed-sales ratio.
Requirements
- High school diploma or GED.
- Prior customer service experience.
- Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.
- Excellent communication skills.
- Computer literacy.
- Good decision-making ability and sound judgment.
- Must be able to walk, stand, stoop, kneel, and crouch to accurately estimate vehicle damage.
- Must possess clear vision to accurately estimate vehicle damage.
Nice To Haves
- Four to six years of related work experience.
- Photo-imaging software experience.
- Knowledge of Microsoft products.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan.
- Greet customers at repair drop-off and build rapport.
- Map vehicle damage with the customer, including previous damage, the current loss, and WOW opportunities.
- Handle repair mapping, take initial photographs, and upload photos and notes to CCC One, including arrival time and related details.
- Notify production when a vehicle arrives and place it in the production queue; verify the estimate during teardown.
- Finalize estimates using the proper Repair Planning Template.
- Coordinate with the repair team to ensure windshield notations are correct and complete, and assemble the final parts list.
- Use the Promise Date Calculator to set a promise date and call the customer to review the estimate and date.
- Provide regular customer updates at the frequency established by management standards.
- Participate in and contribute to regularly scheduled production meetings.
- Call customers whose vehicles are expected to be completed the next day and schedule with them.
- Follow up with technicians after vehicle teardown and adjust estimates as needed.
- Assist insurance adjusters with damage reports and provide service to insurance claim re-inspectors.
Benefits
- Great salary and benefits.
- May be eligible for bonus opportunities tied to individual or business initiatives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
