Estimator in Training

Boyd Group•Charleston, SC

10d

About The Position

The Estimator in Training works closely with an Estimator to learn how to diagnose vehicle damage and prepare accurate, thorough, and profitable repair estimates according to insurance partner and company guidelines. The role also communicates the value Gerber provides to customers to support a high closed sales ratio. The employee must meet the physical demands of inspecting vehicle damage; reasonable accommodations may be made for individuals with disabilities.

Requirements

High school diploma or GED.
Prior customer service experience.
Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.
Excellent communication skills.
Computer literacy.
Good decision-making ability and sound judgment.
Ability to walk, stand, stoop, kneel, and crouch to provide an accurate estimate of vehicle damage.
Clear vision to provide an accurate estimate of vehicle damage.

Nice To Haves

Four to six years of related work experience.
Experience with photo-imaging software.
Knowledge of Microsoft products.

Responsibilities

Ensure consistent execution of the WOW (Wow Operating Way) plan.
Greet customers at repair drop-off and build rapport.
Map damage with the customer, including previous damage, current loss, and WOW opportunities.
Handle repair mapping and take initial photographs.
Upload photographs and notes to CCC One, including arrival time.
Notify production when a vehicle has arrived and place it in the production queue.
Verify the estimate during teardown.
Finalize estimates using the proper Repair Planning Template.
Work with the repair team to ensure windshield notations are correct and complete.
Prepare the final parts list.
Use the Promise Date Calculator to set the promise date.
Call customers to review estimates and promise dates.
Update customers regularly according to management standards.
Participate in and contribute to regularly scheduled production meetings.
Call customers whose vehicles are expected to be completed the next day and schedule with them.
Follow up with technicians after vehicle teardown and adjust estimates if needed.
Assist insurance adjusters with damage reports and provide service to insurance claim re-inspectors.

Benefits

Annual paid time off plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
May be eligible for bonus opportunities tied to individual or business initiatives.