Estimator in Training
About The Position
The Estimator in Training works closely with an Estimator to learn to diagnose vehicle damage and prepare accurate, thorough, and profitable repair estimates in accordance with insurance partner and company guidelines. The role also communicates the value Gerber provides to customers to help achieve a high closed-sales ratio. The position involves welcoming customers at vehicle drop-off, documenting damage and photographs, uploading information to CCC One, coordinating with production and repair teams, finalizing estimates and parts lists, setting promise dates, and keeping customers informed throughout repairs. The Estimator in Training also participates in production meetings, follows up with technicians after teardown, and assists insurance adjusters and claim re-inspectors.
Requirements
- High school diploma or GED.
- Prior customer service experience.
- Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.
- Excellent communication skills.
- Computer literacy.
- Good decision-making ability and sound judgment.
- Ability to walk, stand, stoop, kneel, and crouch to accurately estimate vehicle damage.
- Clear vision to accurately estimate vehicle damage.
Nice To Haves
- Four to six years of related work experience.
- Experience with photo-imaging software.
- Knowledge of Microsoft products.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan.
- Greet customers at repair drop-off and build rapport.
- Map damage with customers, including previous damage, the current loss, and WOW opportunities.
- Handle repair mapping and take initial photographs.
- Upload photos and notes to CCC One, including arrival time and other relevant information.
- Notify production when a vehicle has arrived and place it in the production queue.
- Verify the estimate during teardown.
- Finalize estimates using the proper Repair Planning Template.
- Coordinate with the repair team to ensure windshield notations are correct and complete, and assemble the final parts list.
- Use the Promise Date Calculator to set a promise date and call the customer to review the estimate and date.
- Update customers regularly according to management-defined standards.
- Participate in and contribute to regularly scheduled production meetings.
- Call customers whose vehicles are expected to be completed the next day and schedule with them.
- Follow up with technicians after vehicle teardown and adjust estimates if needed.
- Assist insurance adjusters with damage reports and provide service to insurance claim re-inspectors.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
