Estimator In Training
About The Position
The Estimator in Training works closely with an Estimator to learn to diagnose vehicle damage and prepare accurate, thorough, and profitable repair estimates in accordance with insurance partner and company guidelines. The role also involves communicating the value Gerber provides to customers to support a high closed sales ratio. The position supports the repair process from customer drop-off through completion, including documenting damage, preparing and updating estimates, coordinating with production and repair teams, setting and communicating promise dates, keeping customers informed, and assisting insurance adjusters and claim re-inspectors.
Requirements
- High school diploma or GED.
- Prior customer service experience.
- Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.
- Excellent communication skills.
- Computer literacy.
- Good decision-making ability and sound judgment.
- Ability to walk, stand, stoop, kneel, and crouch to provide an accurate estimate of vehicle damage.
- Clear vision to provide an accurate estimate of vehicle damage.
Nice To Haves
- Four to six years of related work experience.
- Experience with photo-imaging software.
- Knowledge of Microsoft products.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan.
- Greet customers at repair drop-off and build rapport.
- Map damage with the customer, including previous damage, the current loss, and WOW opportunities.
- Handle repair mapping and take initial photographs; upload photos and notes to CCC One along with arrival time and other information.
- Notify production that the vehicle has arrived and place it in the production queue.
- Verify the estimate during teardown.
- Finalize estimates using the proper Repair Planning Template.
- Work with the repair team to ensure windshield notations are correct and complete, and assemble the final parts list.
- Use the Promise Date Calculator to set a promise date and call the customer to review the estimate and promise date.
- Update customers regularly according to management-determined standards.
- Participate in and contribute to regularly scheduled production meetings.
- Call customers whose vehicles will be completed the next day and schedule with them.
- Follow up with technicians after vehicle teardown and adjust estimates as needed.
- Assist insurance adjusters with damage reports and provide service to insurance claim re-inspectors.
Benefits
- Annual paid time off (PTO) plans.
- Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance effective Day 1.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary daily pay option.
- Potential bonus opportunities tied to individual or business initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
